Reconditioning Assoc

Carmax Zone Maintenance And Customer Service Position

Under general supervision, responsible for zone maintenance, vehicle receiving & shipping, inventory scanning, vehicle movement (both on and off lot), lot wash / merchandising, taking and uploading photos to carmax.com, as well as providing exceptional customer service.

Principle Duties & Responsibilities :

• Execute processes as defined by work instructions and / or standardized work
• Participate in problem-solving and continuous improvement activities with team
• Participate in training of new associates with guidance of Inventory Associate II and / or the Manager
• Provide outstanding customer service to both internal and external customers
• Ensure daily lot maintenance and security of the display areas and work-in-progress zones
• Secure and receive vehicles that are shipped to CarMax
• Prep vehicle and title packets for shipping to other locations
• Complete scanning of vehicles to ensure accurate product status
• Complete wash and vacuums for customer returns and loaner vehicles
• Complete front-lot wash
• Perform Photo Station process
• Drive vehicles on and off lot for repairs / storage
• Provide support to Auctions. (if applicable)
• Responsible for workplace cleanliness and organization in accordance with CarMax 5S standards
• Complete duties as assigned by Flow Inventory Associate IVs and Managers

Minimum Qualifications / Requirement :

Working Conditions :

Disclaimer and Approvals :

This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax, with or without notice. This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify and such responsibilities. CarMax is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, or disability. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax. This at-will employment relationship will remain in effect throughout an associate's employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.