Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Centerville, MA, US
Associate Team Leader

Associate Team Leader

H&R Block • Centerville, MA, US
25 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The community you will join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Pay Range Information

    The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and / or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

    Pay Range

    $11.00 - $29.00 / Hr.

    Sponsored Job #20349

    Create a job alert for this search

    Associate Team Leader • Centerville, MA, US

    Related jobs
    Lot Associate

    Lot Associate

    Home Depot (Retail) • Hyannis, MA, US
    Full-time
    Lot Associates assist customers with the loading of their vehicles and also monitor and maintain the entrance of the store. Lot Associates also are responsible for maintaining a sufficient quantity ...Show more
    Last updated: 30+ days ago • Promoted
    Occupational Therapy Assistant

    Occupational Therapy Assistant

    Reliant Rehabilitation • Provincetown, MA, US
    Full-time
    Occupational Therapy Assistant.When you join Reliant's therapy team, you join a team that makes a very real impact in the lives of the patients and residents we serve. As a leading rehab therapy pro...Show more
    Last updated: 7 days ago • Promoted
    Premium Eyewear Assessment Rep

    Premium Eyewear Assessment Rep

    Massachusetts Staffing • Provincetown, MA, US
    Full-time
    Brand Representative Premium Optical Independent Contractor.Prada and Luxottica are two of the most recognized names in global luxury. Together, they represent a heritage of innovation, design, and...Show more
    Last updated: 8 days ago • Promoted
    Community Manager

    Community Manager

    The Community Builders Inc. • Provincetown, MA, United States
    Full-time
    About The Community Builders, Inc.Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. TCB) is one of America's leading nonprofit real esta...Show more
    Last updated: 30+ days ago • Promoted
    Assistant Community Manager

    Assistant Community Manager

    The Community Builders Inc. • Provincetown, MA, United States
    Full-time
    About The Community Builders, Inc.Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. TCB) is one of America's leading nonprofit real esta...Show more
    Last updated: 30+ days ago • Promoted
    Multi-Unit Team Leader

    Multi-Unit Team Leader

    H&R Block • Hyannis, MA, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 17 days ago • Promoted
    PT Clerk - Deli - 2403

    PT Clerk - Deli - 2403

    Stop & Shop • Provincetown, MA, US
    Full-time
    At Stop & Shop, we've been serving our customers and neighborhoods while taking care of each other for more than a century.Show more
    Last updated: 30+ days ago • Promoted
    Store Associate

    Store Associate

    CVS Health • East Sandwich, MA, US
    Full-time +1
    CVS Health Retail Store Associate.At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming hea...Show more
    Last updated: 30+ days ago • Promoted
    CDL-A Company Driver - Hazmat Tanker Endorsed

    CDL-A Company Driver - Hazmat Tanker Endorsed

    SJ Transportation • Provincetown, MA, United States
    Full-time
    SJ Transportation is Hiring Company Drivers Hazmat, Tanker Hauls Great Pay Drivers can Average $1,900 per week Pets Welcome Bring your pet, enjoy the road! Home Time Weekly home time available Equi...Show more
    Last updated: 6 hours ago • Promoted • New!
    Hazmat Tanker Driver - Home Weekly

    Hazmat Tanker Driver - Home Weekly

    SJ Transportation • Provincetown, MA, United States
    Full-time
    SJ Transportation is Hiring Company Drivers Hazmat, Tanker Hauls Great Pay Drivers can Average $1,900 per week Pets Welcome Bring your pet, enjoy the road! Home Time Weekly home time available Equi...Show more
    Last updated: 1 day ago • Promoted
    Drive with Doordash - No CDL license needed

    Drive with Doordash - No CDL license needed

    DoorDash • Town of Provincetown, MA, US
    Full-time
    No CDL needed / No commercial drivers license.DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day....Show more
    Last updated: 10 days ago • Promoted
    Sales Associate

    Sales Associate

    Luxottica • Hyannis, MA, US
    Full-time
    At Sunglass Hut, we're always in the sun.You'll find a dynamic space with endless possibilities to grow your career.We are a culture that wants to see you succeed, develop your customer expertise a...Show more
    Last updated: 29 days ago • Promoted
    Side Hustle Coordinator (Part-Time Remote)

    Side Hustle Coordinator (Part-Time Remote)

    Finance Buzz • Provincetown, Massachusetts, US
    Remote
    Full-time +2
    We are looking for someone to take part in a program designed for people who already hold a full-time position but want extra income. You’ll explore proven side-hustle models, try them out, and find...Show more
    Last updated: 30+ days ago • Promoted
    Shopper Team Member

    Shopper Team Member

    Amazon • Provincetown, MA
    Full-time
    Job Title : Shopper Team Member Employer : Amazon.As a Shopper Team Member at Amazon, you will be responsible for shopping and preparing customer orders for delivery. You will use your knowledge of th...Show more
    Last updated: 23 days ago • Promoted
    amazon warehouse associate $15+ / Hour (Sign on Bonus)!

    amazon warehouse associate $15+ / Hour (Sign on Bonus)!

    Amazon • Provincetown, MA
    Full-time +1
    Amazon warehouse associates hiring in your area.If you are looking for outstanding pay, flexible part-time, full-time and seasonal schedules, plus benefits for you and your family, the Amazon Logis...Show more
    Last updated: 23 days ago • Promoted
    Jobs Near You $11 - $27 / HR

    Jobs Near You $11 - $27 / HR

    JobsNearMe • Provincetown, MA
    Full-time +1
    Looking for work close to home? Discover hundreds of job openings near you — from part-time to full-time positions across multiple industries. Apply today and start your next job fast!.Show more
    Last updated: 23 days ago • Promoted
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Provincetown, Massachusetts, US
    Full-time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...Show more
    Last updated: 30+ days ago • Promoted
    Premium Eyewear Assessment Rep

    Premium Eyewear Assessment Rep

    ThirdChannel • Provincetown, MA, US
    Full-time
    Brand Representative Premium Optical.Independent Contractor | Flexible Hours | Competitive Pay + Travel Incentives.Prada and Luxottica are two of the most recognized names in global luxury.Togethe...Show more
    Last updated: 10 days ago • Promoted