Call Center Agent (Full Time)

Call Center Agent

Join a passionate remote team that values customer care! As a Call Center Agent, you'll support customers, solve challenges, and make a differenceall from the comfort of home.

This is a full-time role for a partner agency in the self-storage industry, specializing in technology-driven storage solutions. They focus on enhancing the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure and convenient storage options.

Location : Latin America & the Philippines - Fully Remote

Day To Day Responsibilities

• Handle a high volume of inbound calls, providing efficient and caring customer service for inquiries (90% of the role).
• Manage customer move-ins, move-outs, and payment processing for a self-storage facility, ensuring smooth transactions.
• Provide clear and persuasive information about our storage solutions to potential customers.
• Use active listening to address concerns, overcoming obstacles to achieve positive outcomes.
• Maintain accurate customer records in CRM and document all interactions.
• Foster long-term customer relationships, supporting the growth of our business.

Skills to be Successful

What's in it for you

At Adaptive Teams, we don't just fill positions we create pathways to success. Whether you're a seasoned pro or just starting out, we're here to help you grow, innovate, and make an impact. If you're looking for exciting opportunities and a team that's as passionate as you are, this is the place to be.

What to Expect from Our Application Process? Once you apply, you'll receive an email guiding you through the next steps, including an assessment tailored to the role. Be sure to check your inbox (and your spam folder, just in case) for further instructions. We understand your time is valuable, so we strive to keep the entire process under 60 minutes whenever possible, though some roles may require a slightly longer time investment. Once selected, you'll have the chance to schedule an interview with our team. We aim to make the process as smooth and transparent as possible, so you'll always know where you stand.