Service Network Dispatcher

Service Network Dispatcher

The Service Network Dispatcher will help to dispatch Field Service Partners for troubleshooting and maintenance on residential solar photovoltaic systems.

What You'll Do

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you'll be doing :

• 75% Dispatching tickets to our Field Service Partners through our CRM platform
• Triage agent requests to send Field Service Partners out to the site for troubleshooting, maintenance or repair. Create new field dispatch work orders and assign them to designated field partners. Obtain completed site visit reports and photos.
• 15% Providing updates internally to agent tickets
• Provide field service updates to the Customer Service and Technical Support teams.
• 10% Attending meetings
• Weekly Service Network Team Meetings
• Weekly cross departmental team meetings
• Bi-weekly all hands meetings
• Other meetings as needed

Who You Are

Experience You'll Need

Experience That's a Plus

Work-Life and Culture

Grow With Us

$18.02 - $25.93 an hour

Midpoint : $21.63

Comprehensive Benefits : We've got you covered with 100% of health insurance monthly premiums for employees, and 50% for dependents.

Performance Bonus : Because exceptional work deserves exceptional rewards. Eligibility begins after 90 days.

Equity Stake : Join us in shaping the future and be rewarded for your dedication with stock options.

Continuous Growth : Up to $500 annual learning reimbursement because investing in your development is investing in our success.

Committed to Parity : We place candidates within the band based on professional experience, not negotiating skills, as part of our overall effort to avoid gender pay discrepancy.

Privacy

California-based candidates : To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy.

Diversity and Inclusion

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.