Account ManagerChobani • Philadelphia, PA, US
Account Manager
Chobani • Philadelphia, PA, US
16 hours ago
Job type
- Full-time
Job descriptionRespond to client inquiries and internal requests by identifying client concerns, researching issues and troubleshooting, working with appropriate departments to develop a resolution, and communicating an action plan to client and appropriate personnel promptly Anticipate and proactively take charge of difficult situations to deliver industry leading customer service at every stage in the customer experience by providing thorough, reliable, and timely solutions in line with La Colombe's resources Implement strategy to grow business of the assigned client list by introducing new products, improvements in quality, and marketing efforts Support key clients and potential new client events in your local market. All event requests should be discussed with the Market Sales Manager and Regional Sales Director to determine our level of participation Establish relationships with chefs, managers, and hospitality staff to develop your network Use data resources to monitor and track potential churned accounts Communicate in a kind and professional manner during every interaction with clients Actively work to become the first point of contact for clients Make sure all Grand Accounts have the proper La Colombe Coffee branding in their coffee stations Assist with onboarding of new clients by providing comprehensive in person hands-on training, product presentations, and continuing education for groups of all sizes Train baristas, service staff, and management on brewing techniques, extraction theory, hospitality professionalism, and equipment troubleshooting Participate in coffee cuppings with your local team on a regular cadence to ensure quality standards are consistently maintained Regular visits to our wholesale partners in accordance with the Account Touch Metric to assess coffee quality, equipment needs and make recommendations for improvement where necessary Log all routine and emergency client communication and visits into the CRM system, providing information on updated contacts, follow ups required from visit, product quality and customer interactions Email a recap of visits to leadership at Grand Accounts. The email should highlight the current state of the coffee program and recommend any action to improve the coffee program Maintain inventory of emergency coffee and key equipment parts for routine maintenance at local market lab or office Utilize training QR codes to make sure properties in your book of business have access to them on their machines Assist technicians and sales team with installations and minor technical service requests Build relationships with each of your accounts so you can be the point person for any approved equipment upgrades or equipment swaps with existing customers. Equipment swaps should always be completed with La Colombe or Third-party technician Conduct routine visits of clients to calibrate coffee, set recipes and perform preventative maintenance on coffee equipment Troubleshooting larger equipment issues, liaising between La Colombe's technical service team and client to ensure timely and effective servicing of coffee equipment Small parts ordering, delivery and installation Passionate about coffee and hospitality Professional communication skills, both verbal and written Enjoys interacting with clients and building relationships Eagerness to grow as a coffee professional. Ability to give and take critical feedback to grow Occasionally work non-traditional hours and weekends Ability to lift, move, and / or carry coffee equipment up to 30 40lbs Ability to stand, bend, reach, and twist Ability to travel locally (50 miles) and regionally (50+ miles), (70%, 30%, respectively) Client facing role approximately 90% of the time. Ability to travel for 2 consecutive nights once or twice per month Valid driver's license 2 years' experience in the hospitality, foodservice, or specialty coffee industry Proven track record of success in your professional career Strong interpersonal skills; ability to interact with all levels of internal and external contacts Must be a self-starter, a quick learner, and will have the ability to efficiently manage various high-priority responsibilities while keeping management informed Fine dining, specialty coffee, or 4-star hotel experience Experience using sales tools (Salesforce, Hubspot, etc.) Experience with Microsoft (Excel, Word, PowerPoint) Problem-solving, technical acumen, and desire to learn
Account Manager
The Account Manager plays a crucial role in this mission, offering day-to-day support in a variety of ways to their clients. They proactively own a portfolio of new and legacy clients, developing positive relationships, to help the market achieve an outstanding customer experience. Account Managers share their passion for coffee and hospitality when they train and educate client's staff on a routine basis in line with specialty coffee techniques. They visit clients, providing preventative maintenance and quality control on a regular cadence.
The Account Manager will display perseverance under pressure, eagerness to undertake difficult tasks, and operate with a sense of urgency. At La Colombe, we believe no task is too small, and the Account Manager should embody this in all client interactions.
- Eligible candidates must be located in the Philadelphia area.
Responsibilities
Retention & Relationship Building
Training, Education & Quality Control
Technical Support
Requirements
Requirements :
Preferred Qualifications :
Create a job alert for this search
Account Manager • Philadelphia, PA, US
Related jobs
Together, We Own it! Start your employee owner journey with Shorr Packaging.The National Account Manager will be responsible for identifying, targeting and closing national account opportunities wi...Show more
We are actively seeking future business leaders to assist in the rollout and expansion of our newest venture with Verizon and its Wireless division.
As a Junior Account Manager, you have an exceptio...Show more
US candidates only)+ Benefits / Variable Comp / Equity - Range may vary based on experience.Vision, Medical, Life, Dental, 401K.
An Account Director is responsible for driving new business growth within...Show more
Chubb Global Services North America manages the delivery of Chubb products and services to global customers for sophisticated risk management programs through the Chubb Global Network.Under limite...Show more
US-MA-Boston | US-PA-Philadelphia | US-NY-New York | US-NY-Rochester.Primary Posting Location : City.Primary Posting Location : State / Province.
Primary Posting Location : Postal Code.Primary Posting...Show more
TEN (Transportation Equipment Network) is proud to be the North American leader in transportation equipment and solutions.
We're full service and fully loaded with an industry-leading diverse fleet ...Show more
The Account Manager is responsible for assisting the producer / broker in executing growth and profit initiatives by providing exemplary support services and developing / maintaining positive business ...Show more
We're Not Just in the Packaging Business-We're in the "Wow" Business.Pregis is in the packaging business to protect what matters.
We are committed to providing our customers and employees sustainabl...Show more
The Account Manager role is field-based and requires daily travel in the territory.Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication mo...Show more
Rittenhouse Communications Group.You will drive success of national accounts and technical solutions in multi-site security systems.
Bonuses (up to 10% of base compensation).Hybrid : 211 North 13th S...Show more
A position at White Cap isn't your ordinary job.You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.
The White Cap family is commi...Show more
Health, dental, and vision insurance options.Competitive base salary plus commission and performance bonuses.Position Title : Business Development Manager.
Company : Floor Coverings International Che...Show more
Responsible for the prompt, efficient, and accurate management of commercial insurance accounts, ensuring superior client service and policy administration.
Maintain accurate client records and poli...Show more
The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products.As a membe...Show more
Title : Account Manager - Commercial Lines.Fully remote for EST / CST based candidates.Book Focus : Trucking, Transportation.
Active P&C license & experience with commercial trucking or transportation a...Show more
This position involves a potential for exposure to chemical and biological agents known to cause disease in humans, radioactive materials, and the use of hazardous materials as defined by the OSHA ...Show more
We are expanding our enterprise partnerships across the pharma and life sciences sector, supporting Corporate Affairs and Communications teams in managing complex, global digital ecosystems.We're s...Show more
Business Development Account Manager.NewLane Finance is a commercial equipment finance company, serving small and mid-size business nationwide.
Our mantra is "business lending done right", and our s...Show more
National Account Manager - Northeast Region
Shorr Packaging Corp. • Philadelphia, PA, United States
Full-time
Last updated: 30+ days ago • Promoted
Junior Account ManagerMap
Perpetual Innovation Inc. • Moorestown, NJ, US
Full-time
Quick Apply
Last updated: 2 days ago
Account Director - New Jersey
OneStream Software • Philadelphia, PA, United States
Full-time
Last updated: 30+ days ago • Promoted
Account Service Manager
Chubb • Philadelphia, PA, US
Full-time
Last updated: 22 days ago • Promoted
Sr Key Account Manager
Advantage Solutions • Philadelphia, PA, United States
Full-time
Last updated: 22 days ago • Promoted
Account Manager
Transportation Equipment Network • Fairless Hills, PA, US
Full-time
Last updated: 2 hours ago • Promoted • New!
Account Manager for Insurance Company
Novatae Risk Group • Westmont, NJ, US
Full-time
Quick Apply
Last updated: 30+ days ago
Sales Account Manager - Protective Films & Coatings (Northeast & Eastern Canada)
Pregis Corporation • Philadelphia, PA, United States
Full-time
Last updated: 30+ days ago • Promoted
Account Manager
Millennium Health • Philadelphia, PA, US
Full-time
Last updated: 29 days ago • Promoted
Technical Account Manager (Philadelphia)
Emma of Torre.ai • Philadelphia, PA, United States
Full-time
Last updated: 5 hours ago • Promoted • New!
Account Manager
Philadelphia Staffing • Philadelphia, PA, US
Full-time
Last updated: 28 days ago • Promoted
Strategic Account Manager
Floor Coverings International • Cherry Hill, NJ, US
Full-time
Last updated: 30+ days ago • Promoted
Commercial Lines Account Manager (Burlington)
Aimic Inc • Burlington, NJ, United States
Full-time
Last updated: 7 hours ago • Promoted • New!
Senior Technical Account Manager
Relativity • Philadelphia, PA, United States
Full-time
Last updated: 30+ days ago • Promoted
Account Manager - Commercial Lines
Insurance Office of America • Cherry Hill, NJ, US
Full-time
Last updated: 23 days ago
BioAnalytics Client Account Manager Pharmaceutical
IDEXX Laboratories • Doylestown, PA, US
Full-time
Last updated: 16 hours ago • Promoted • New!
Senior Account Manager
PULSE • Philadelphia, PA, US
Full-time
Last updated: 18 days ago • Promoted
Business Development Account Manager
WSFS Bank • Philadelphia, PA, US
Full-time
Last updated: 30+ days ago • Promoted