Talent.com
Director of Rooms
Director of RoomsCascade Hotel Kansas City - A Tribute Portfolio Hotel • Kansas City, MO, United States
Director of Rooms

Director of Rooms

Cascade Hotel Kansas City - A Tribute Portfolio Hotel • Kansas City, MO, United States
15 days ago
Job type
  • Full-time
Job description

About Cascade Hotel — A Tribute Portfolio Hotel

Nestled in the heart of Kansas City’s Country Club Plaza, Cascade Hotel blends contemporary

sophistication with the independent spirit of the Tribute Portfolio. We’re dedicated to creating

authentic, memorable experiences for every guest and event powered by a team that embodies

hospitality, creativity, and excellence.

The Director of Rooms at the Cascade Hotel is responsible for overseeing all aspects of the

Rooms Division including Front Office, Housekeeping, Valet / Bell Services, and Guest Relations.

This leadership role ensures exceptional service delivery, operational excellence, and financial

performance, aligned with the hotel’s luxury standards and the Tribute Portfolio brand identity.

Key Responsibilities :

Operational Leadership

  • Oversee daily operations of Front Office, Housekeeping, Valet / Bell Services, and Guest

Relations.

  • Ensure seamless arrival and departure experiences, including valet parking and bell

    • service coordination.

  • Maintain clear communication and collaboration with all hotel departments.
  • Enforce hotel policies, service standards, and safety protocols.
  • Serve as Manager on Duty as needed, promptly resolving guest and operational concerns.

    • Guest Experience

  • Champion the guest journey from arrival to departure, ensuring excellence in every
  • touchpoint.
  • Manage guest feedback and implement strategies to improve satisfaction scores.
  • Oversee VIP arrivals, special requests, and amenities to create personalized, memorable
  • experiences.
  • Ensure valet operations are efficient, secure, and guest-focused.

    • Valet and Bellman Operations

  • Supervise valet and bell services to ensure timely, courteous, and secure handling of
  • vehicles and luggage.
  • Implement and monitor procedures for parking lot management and vehicle
  • accountability.
  • Collaborate with engineering and valet teams to maintain the condition and functionality
  • of parking facilities.

    • Financial Management

  • Develop and manage departmental budgets while controlling labor and operating
  • expenses.
  • Monitor occupancy trends, forecast staffing needs, and allocate resources efficiently.
  • Maintain accurate valet revenue tracking and financial reporting.
  • Identify opportunities to maximize revenue and operational performance.

    • Team Development

  • Recruit, train, and develop high-performing team members.
  • Conduct regular performance evaluations and provide coaching and feedback.
  • Foster a positive, collaborative, and service-driven team culture.

    • Process Improvement

  • Implement and maintain standard operating procedures and quality assurance programs.
  • Ensure compliance with all brand and hotel standards, including Tribute Portfolio
  • guidelines.
  • Conduct regular inspections of rooms, public areas, and valet operations to uphold luxury
  • standards.

    • Qualifications

  • Bachelor’s degree in hospitality management or a related field (preferred).
  • Minimum 5 years of leadership experience in hotel operations (Front Office,
  • Housekeeping, or Valet / Bell Services).
  • Strong knowledge of guest service standards and luxury hospitality operations.
  • Proven success in budgeting, forecasting, and financial management.
  • Excellent leadership, communication, and problem-solving skills.
  • Proficiency in PMS systems (e.g., OPERA) and Microsoft Office 365.
  • Availability to work flexible schedules, including nights, weekends, and holidays.

    • Physical Requirements

  • Ability to lift 35 lbs. and perform physical tasks such as standing, walking, and reaching throughout the shift.
  • Comfortable working in a fast-paced environment with frequent interruptions.

    • Benefits

  • A vibrant, collaborative work environment that encourages growth and innovation.
  • A fun, team-driven culture built on mutual success and respect.
  • Competitive compensation and benefits, including :
  • Medical, dental, and vision insurance
  • Paid time off
  • Employee discounts across our hotel and affiliated properties
    • Create a job alert for this search

    Director Of Rooms • Kansas City, MO, United States

    Related jobs
    Director of Rooms

    Director of Rooms

    Cascade Hotel Kansas City - A Tribute Portfolio Hotel • Kansas City, MO, US
    Full-time
    About Cascade Hotel — A Tribute Portfolio Hotel.Nestled in the heart of Kansas City's Country Club Plaza, Cascade Hotel blends contemporary. The Director of Rooms at the Cascade Hotel is responsible...Show more
    Last updated: 18 days ago • Promoted
    Lifestyle Director

    Lifestyle Director

    Dial Silvercrest Corp. • Overland Park, KS, United States
    Full-time
    Dial is the place to love the way you work.Our team members get the opportunity to serve and learn from some of the most knowledgeable seniors. Our residents will become your family as we seek to in...Show more
    Last updated: 1 day ago • Promoted
    Director of Sales

    Director of Sales

    Loews Hotels • Kansas City, MO, US
    Full-time
    Loews Hotels & Co has ventured into Kansas City, MO with the new Loews Kansas City Hotel.The 800-room hotel features 60,000 square feet of meeting & function space, with a sky bridge connecting to ...Show more
    Last updated: 1 day ago • Promoted
    Dual Director of Sales | SpringHill Suites & Fairfield Inn, KS

    Dual Director of Sales | SpringHill Suites & Fairfield Inn, KS

    Fairfield Inn Kansas City, Springhill Suites Topeka • Kansas City, Kansas, United States, 66111
    Full-time
    Hotel Equities, a multi-award-winning hotel development, and hospitality management company, is currently searching for a remarkable. SpringHill Suites Topeka Southwest, Topeka, KS, and Fairfield In...Show more
    Last updated: 2 hours ago • New!
    Director of Sales

    Director of Sales

    Loews Kansas City Hotel • Kansas City, MO
    Full-time
    Quick Apply
    Loews Hotels & Co has ventured into Kansas City, MO with the new Loews Kansas City Hotel.The 800-room hotel features 60,000 square feet of meeting & function space, with a sky bridge connecting to ...Show more
    Last updated: 4 days ago
    RN - Operating Room

    RN - Operating Room

    Saint Lukes North Hospital - Barry Road • Kansas City, MO, United States
    Full-time
    Saint Lukes North Hospital - Barry Road.As an Operating Room Registered Nurse (OR RN), you will play a crucial role in the surgical team, providing direct patient care before, during, and after sur...Show more
    Last updated: 12 hours ago • Promoted • New!
    Hospice Visits; Northland and KC, MO area

    Hospice Visits; Northland and KC, MO area

    Faith Home Health and Hospice • Gladstone, MO, United States
    Full-time
    Here at Faith we have many patients who are in need companionship and socialization.This could be conversations, watching TV or listening to music together, making a craft, playing a game, reading ...Show more
    Last updated: 21 days ago • Promoted
    PRN Occupational Therapist

    PRN Occupational Therapist

    Summit Care • Gladstone, MO, United States
    Full-time
    Facility Rehab Director / Regional Director.Occupational Therapy Assistants and Students.Provides Occupational Therapy and related services for patients, caregivers, and facilities in accordance with...Show more
    Last updated: 30+ days ago • Promoted
    Director of Electrical Engineering

    Director of Electrical Engineering

    IAC • Overland Park, KS, US
    Full-time
    The Electrical Engineering Director will lead the design and execution of electrical engineering functions across capital projects, focusing heavily power distribution, low-voltage electrical contr...Show more
    Last updated: 14 days ago • Promoted
    Hotel Director of Sales

    Hotel Director of Sales

    Kinseth Hospitality • Overland Park, KS, US
    Full-time
    Quick Apply
    Health, Dental, Vision and other benefits available after 60 days.Discounts at all Kinseth Hotel Corporation hotels and restaurants . Oversees the sales of the products and services of the hote...Show more
    Last updated: 28 days ago
    Director of Maintenance and Construction

    Director of Maintenance and Construction

    Worlds of Fun • Waldron, Missouri, US
    Full-time
    Interested in this role You can find all the relevant information in the description below.To direct, oversee and coordinate all phases of maintenance and construction at Worlds of Fun, Oceans of F...Show more
    Last updated: 5 hours ago • Promoted • New!
    Operations Manager - Housekeeping Services

    Operations Manager - Housekeeping Services

    University of Kansas Health System • Kansas City, KS, US
    Full-time
    Position Title Operations Manager - Housekeeping Services Bell Hospital Position Summary / Career Interest : The Operations Manager, Housekeeping Services is responsible for providing leadership, di...Show more
    Last updated: 16 days ago • Promoted
    Director Of Hotel Sales

    Director Of Hotel Sales

    WizeHire, Inc • Kansas City, MO, United States
    Full-time
    Holiday Inn Kansas City Downtown • Kansas City , MO , US.We're searching for a director of sales who is motivated to help our busy hotel meet its sales targets. You will be in charge of developing o...Show more
    Last updated: 18 days ago • Promoted
    RN - Operating Room (OR) (Travel)

    RN - Operating Room (OR) (Travel)

    Medasource • Kansas City, MO, United States
    Full-time
    Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and ...Show more
    Last updated: 4 days ago • Promoted
    Side Hustle Specialist (Evenings & Weekends)

    Side Hustle Specialist (Evenings & Weekends)

    Finance Buzz • Louisburg, Kansas, US
    Full-time +1
    We’re seeking dependable individuals who want to build a side income alongside their full-time work.This role offers flexible tasks you can perform outside your regular job hours.You’ll be given st...Show more
    Last updated: 30+ days ago • Promoted
    RN - Operating Room

    RN - Operating Room

    Saint Lukes Hospital Plaza of Kansas City • Kansas City, MO, United States
    Full-time
    Saint Lukes Hospital Plaza of Kansas City.As an Operating Room Registered Nurse (OR RN), you will play a crucial role in the surgical team, providing direct patient care before, during, and after s...Show more
    Last updated: 1 day ago • Promoted
    Maintenance Director

    Maintenance Director

    Gregory Ridge Health Care Center • Kansas City, Missouri
    Full-time
    Quick Apply
    We are seeking individuals with genuine empathy and patience to help care for our residents’ needs.Applicants must have a caring approach and be willing to care for the needs of patients and the te...Show more
    Last updated: 5 hours ago • New!
    Travel Occupational Therapist

    Travel Occupational Therapist

    Centra Healthcare Allied • 64012, MO, US
    Full-time
    Centra Healthcare Allied is seeking a travel Occupational Therapist for a travel job in Belton, Missouri.Job Description & Requirements. Occupational Therapist / OT to join their growing team fo...Show more
    Last updated: 1 day ago • Promoted