Hospital Relations Associate

Job Posting

Performs a wide range of complex administrative and office support activities for the Radiologists while providing excellent customer service to internal and external clients. Monitors turnaround time of exams and workflow productivity while keeping management informed of any issues. Job Duties : Participates, responds, and resolves instant message and email requests in a timely fashion. Demonstrates intermediate knowledge of downtime guidelines, familiar with location and utilization of downtime resources. Answers phones and assists caller for the Radiologist. Communicates directly as a liaison with external clients, editors, technologists, radiologists and a variety of departments to resolve issues as required while maintaining a constant unified front of coverage. Notifies the Radiologist about call reports or other urgent matters. Monitors incoming unread studies and dispatches to radiologist for interpretation. Assists with locating comparison studies to help Radiologist with interpretations. Monitors turnaround time of exams to ensure internal and external exams are being appropriately processed. Calls reports to ER, referring physicians, and nurses as directed by the radiologist. Facilitates resolution of issues, including quality assurance issues that referring physicians or other external clients may have with imaging studies. Hangs and takes down films as necessary. Analyzes, interprets and provides reports to management regarding quality assurance and productivity issues. Acts as a liaison between hospital staff and radiologists to coordinate procedures as needed. Assists with quick resolution on any ARA related problem. Monitors all forms of company communication regularly, and responds appropriately. Must have reliable transportation available during working hours, to perform required job duties, requests and miscellaneous errands as needed. Responsible for fulfilling call duty as assigned and providing appropriate assistance. Maintains a constant unified front of coverage and serves as liaison between ARA radiologists, referring physicians and clinic & hospital staff. Maintains next days or week's procedure schedule for the hospital and keeps Radiologist apprised of procedures being performed for the day. Monitors turn-around-time reports to ensure internal and external exams are being appropriately processed. Handles a large volume of data inquiries which require a high level of coordination of resources to be presented in a professional manner. Assists with client account resolutions pertaining to scheduling, billing and quality assurance issues. Maintains a variety of reports including logs, turn-around-time, and productivity as well as outside read volumes and procedure schedules as needed.

Skills Emr, Administration, Medical record, medical administration, patient service, hospital, healthcare industry, medical, patient access, medical assisting, patient care, Office suite, Epic Top Skills Details Emr, Administration, Medical record, medical administration, patient service, hospital, healthcare industry Additional Skills & Qualifications BVA : 2 years of medical office environment experience within a hospital. Radiology imaging knowledge Knowledge of organizational policies, procedures, systems and office management practices Knowledge of research methods and healthcare processes Experience Level Entry Level Job Type & Location This is a Contract position based out of Austin, TX. Pay and Benefits The pay range for this position is $18.00 - $20.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following : Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off / Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Austin, TX. Application Deadline This position is anticipated to close on Nov 28, 2025.