Phlebotomy - PSC Greeter

Phlebotomy - PSC Greeter

Duration : 4+ months

Location : Rock Hill SC

Shift : M-F 8 : 30a-3 : 30p

Summary :

Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to : Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies. May provide support at several locations. Could also be cross trained as PSR I to help with some overflow in high volume times

Duties and Responsibilities

• Greet customers appropriately. Treat all customers in a courteous manner.
• Assists patients with kiosk sign-in, and ensures accuracy of same.
• Contacts clients to obtain patient orders.
• Handles customer inquiries.
• Reads, understands, and complies with departmental policies, protocols and procedures : (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
• Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.
• Demonstrates organizational commitment and values of Quest Diagnostics.
• Adheres to departmental and company policies.
• Reports on time to work, following attendance guidelines.
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
• Use established protocols for reporting customer complaints.
• Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
• Completes all required training.
• Assists with stocking of supplies.
• Other duties as required to meet the customer requirements.
• Completes special projects as requested by supervisor or manager.

Job Qualifications

Required Work Experience :

Preferred Work Experience :

Physical and Mental Requirements :

Knowledge :

Skills :

Education :

High School Diploma or Equivalent Required

Phlebotomist, Phlebotomy, Phlebotomist Technician, Phlebotomy Technician, Mobile Phlebotomist, Medical Assistant, Technician, Certified Phlebotomy Technician

dditional Job Details : Candidate must have reliable transportation to get to / from worksite without issue (bus, Uber, rideshare is not reliable transportation). Must be available to work whenever scheduled, BE ON TIME, and stay for the entire shift. Excessive absenteeism / tardiness is not tolerated and will be cause for termination

Please ensure that you are verifying the commute time to / from the physical work location when submitting candidates. Candidates need to be within a 20-25 min commute window to ensure their ability to travel to / from the site for coverage.

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