Case Manager - Rapid ReHousing (Full-time)

Covenant House California (CHC) is a non-profit youth shelter that provides sanctuary and support for youth experiencing homelessness, ages 18-24.

We believe that no young person deserves to be homeless; that every young person in California deserves shelter, food, clothing, education … and most importantly, to be loved. CHC provides a full continuum of services to meet the physical, emotional, educational, vocational, and spiritual well-being of young people, in order to provide them with the best chance for success in independence.

Covenant House California (CHC) is a nonprofit organization that provides sanctuary and support for youth overcoming homelessness, ages 18-24. CHC believes that no young person deserves to be homeless; that every young person in California deserves housing, food, clothing, education, and most importantly, to be loved. CHC provides a full continuum of services to meet the physical, emotional, educational, vocational, and spiritual well-being of young people.

CHC’s doors are open to youth and staff regardless of their race, religion, sexual orientation, gender identity, or gender expression. We believe that youth and team members deserve to be in an environment that is inclusive and affirming; where everyone is treated with dignity and respect and valued and appreciated for who they are. Maintaining a diverse community of youth and staff is key to our ability to achieve our mission most effectively. We are also committed to being a leader in advancing anti-racism, and to promoting opportunities for the free expression of the lived experiences of our youth and staff.

We are looking for people who, like us, believe that every young person deserves a place to belong. We think it takes all kinds of people to create diverse solutions to end youth homelessness and we are on a committed journey to build an inclusive and equitable work culture that brings out the best in everyone. In our Santa Clara location, we have been offering housing and supportive services to young people since May 2021. This location is also the first CA site to offer support to young families.

As this position provides direct care to young people that are 18-24 years old, we require that applicants are at least 25 years old.

Covenant House California offers an excellent benefits package, (most benefits effective date of hire), including medical, vision, dental, an EAP program, 403b retirement account, and a generous vacation package.

Covenant House CA (CHC) is excited to announce the launch of its new Rapid Rehousing (RRH) program in Santa Clara, CA. Drawing upon CHC’s 30+ years of experience serving young people, ages 18-24, staff will assist to develop a program that effectively meets the unique needs of young people experiencing homelessness and human trafficking in Santa Clara County. CHC is committed to meeting young people where they are, accepting them for who they are, and relentlessly engaging them so that they can fulfill their dreams. This is a once-in-a-lifetime career opportunity to help launch a new program, that will change the lives of young people forever!

POSITION SUMMARY :

CHC is looking for passionate, highly skilled, and energetic Case Managers who possess excellent communication and organizational skills to provide support to young people that is strength-based, trauma-informed, and harm reduction focused. Case Managers will model our mission of providing absolute respect and unconditional love to all young people and will value working within a multidisciplinary team to create a safe and inclusive environment for all.

Under the supervision of the Santa Clara Program Director, the RRH Case Manager will provide support in program development, implementation, housing navigation, and individual case management within the CHC Rapid Rehousing Program. The RRH Case Manager will work in partnership and collaboration with multiple agencies to help rapidly rehouse young people experiencing homelessness who are referred to our program through Santa Clara County’s Coordinated Entry System (CES). The RRH Case Manager will maintain a caseload of 10-15 transitional-aged youth ages 18-24 experiencing homelessness, many who will also have multiple barriers (i.e., Serious Mental Illness, Substance Use Disorders, Chronic Health Conditions, frequent contact with law enforcement, etc.). The RRH Case Manager will work with our young people from early rapport building, supporting them to the point where they are able to secure stable housing and case plan support throughout participation in the program and aftercare. The position is also responsible for providing these services within the framework of the Mission Statement, Five Principles, and the Policies and Procedures of Covenant House California.

Full-Time non exempt hourly - 40 hours per week

• Includes 1 / weekend day

Pay rate : $27.50 per hour

ESSENTIAL FUNCTIONS :

1. Provide Case Management services with the goal of developing positive relationships with young people through the utilization of the case management system, including :

a. Intake :

b. Individual Success Plan :

c. Rapid Rehousing Case Management :

d. Documentation :

e. Case Review :

f. Group Facilitation :

Provide custodial supervision as follows :

a. Punctuality and consistency for assigned shifts as well as all scheduled meetings, including transition, staff meetings, offsite community collaborative meetings, and training.

b. Perform duties as assigned to meet the needs of young people and ensure adherence to the program expectations. This includes, but is not limited to :

Other program duties as assigned by the Santa Clara Program Director.

JOB REQUIREMENTS :

EDUCATION : Bachelor’s degree in Psychology, Sociology, Social Work or related field OR an Associate’s degree in Psychology, Sociology, Social Work OR related field and 2 years of case management experience, preferably with young people experiencing homelessness.

EXPERIENCE : In lieu of a degree, must have a minimum of 4 years of case management experience, preferably with young people experiencing homelessness.

SKILLS : Must be a self-starter and team player with the ability to work with other staff. Leadership skills and program development experience are preferred. Knowledge of adolescent development, community resources, and case management skills. Must have good organizational skills and the ability to communicate with members, clients, vendors, and the public. Communication with and about young people must reflect a “strength-based” and “trauma-informed” approach. Bilingual in Spanish is preferred but not required.

TRANSPORTATION : Preferably has a valid CA Driver’s License, reliable transportation, and a good driving record, or the ability to navigate public transportation efficiently. Able to drive CHC vehicles, preferably.

WORKING CONDITIONS : Meal periods (non-paid) and breaks are required to be taken each shift. Any overtime must be pre-approved. Weekends and Holiday work may be required.

General business / office environment. Must be able to lift up to 40 lbs. on occasion, bend, sit and stand for prolonged periods of time. Some weekend / holiday work may be required.

SUPERVISORY DUTIES : N / A

EQUIPMENT USED : Must be able to utilize basic word processing, email, and internet programs. Must be able to communicate effectively both orally and in written form.

WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee may work occasionally in outside weather conditions. The noise level in the work environment is usually moderate to loud.

Covenant House California is an Equal Opportunity Employer.