Assistant Property Manager - Naples Manor, Silver Spring, MD

Property Manager

Enterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves. Since 1982, we have invested $80.9 billion and created 1 million homes across all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands all to make home and community places of pride, power and belonging.

At Enterprise, you'll be part of a diverse, committed team making a difference every day. You will collaborate with some of the smartest minds and biggest hearts in our field. You'll be empowered to drive systems change and take bold steps to advance racial equity. And you will find a career home where you're valued and supported in your growth journey.

Job Description Summary :

Ensures a safe and attractive living environment for residents, exceptional quality and service, sustained resident satisfaction, operational efficiency, and strong financial results. Serves in the capacity of the Property Manager in his / her absence

Consistently and genuinely demonstrate the HEROES principles of HELPFUL, ENGAGED, RESPONSIVE, OUTSTANDING, EXCELLENCE and SUCCESS in all activities and interactions.

Interacts routinely with residents; communicates effectively, appropriately, and courteously with residents, associates, management and guests to ensure that all areas of concern are addressed promptly and professionally.

Implements sales and marketing activities both on and off site to achieve occupancy goals; recommends strategies to adjust activities as needed in response to market conditions, competitive pressures, apartment turnovers, and other factors influencing occupancy; maintains knowledge of competitive properties and market trends and makes recommendations as appropriate.

Complies with Enterprise Residential's policies and procedures and external regulatory requirements; ensures solid understanding of Enterprise Residential's operational and human resources policies and procedures.

Ensures strict compliance with the Fair Housing Act, shows and leases apartments; qualifies prospective residents in compliance with program requirements; manages lease renewal process.

Collects rents, monitors and manages delinquencies and collections, and maintains accurate records.

Provides direction to the team in the absence of the Property Manager.

Promotes resident services initiatives in conjunction with the Resident Services Department; drives efforts at the community level, engaging residents in social, educational, planned activities and events.

Prepares, monitors, and distributes reports on a variety of operational and financial data.

Assists in processing property expenses such as vendor invoices.

Participates in and attends all required training sessions.

Keeps Property Manager informed of any information that could affect property operations.

Supports other communities as assigned by management.

Other duties as assigned.

Supervisory responsibilities :

While this role has no direct reports, the Assistant Property Manager may act in a supervisory capacity, under the direction of the Property Manager. When participating in supervisory responsibilities such as recruiting, interviewing, hiring, and training associates; planning, assigning and directing the work of associates; appraising performance, rewarding and counseling associates; addressing complaints and resolving problems, s / he carries out supervisory responsibilities in accordance with Enterprise Residential policies and applicable laws.

Essential skills, experience and talents :

Minimum three years' experience in property management, leasing, or a related field.

High School Diploma or G.E.D.

NCHM COS (Certified Occupancy Specialist) & TCS (Tax Credit Specialist) Certification or equivalent certification from a nationally recognized compliance training program and experience, or ability and commitment to obtain certifications at the next available course offering.

Ability to work in a fast-paced environment demonstrating strong organizational and follow up skills along with an ability to manage multiple priorities.

Strong verbal and written communication skills with the ability to interact, in English, with a diverse group of associates, residents and external agencies.

Ability to apply reason, logic, and problem-solving skills to resolve typical operational issues.

Ability to read, in English, at a level sufficient to understand policies and procedures, safety notices, general business correspondence and / or documentation.

Strong computer and keyboarding skills with proficiency in Microsoft Word and Excel and the ability to quickly master new applications.

Excellent interpersonal skills. Positive attitude, enthusiasm and energy. Strong customer service orientation to older adults.

Strong attention to detail.

Ability to handle a high volume of telephone call.

Possess and maintain timely and reliable transportation.

Total rewards at Enterprise :

You will be working with a group of talented professionals who are motivated by serving the community and addressing the need for affordable housing. Enterprise offers a comprehensive total rewards package for you and your family.

The base hourly rate for this role is $22 / hour to $26 / hour depending on level of skills and experience.

The salary range for this position is represented by the low and high end of the range for the amount to be paid for the position. Salaries paid at Enterprise will vary based on factors that may include skills, education, location, experience, and performance. The salary range is just a part of the total rewards package provided to employees at Enterprise, and other rewards may include annual performance bonuses and generous paid leave programs.

At Enterprise, our benefits form a major component of our total rewards package. Benefits include dental, health, and vision care plans, as well as family-building benefits, such as adoption and surrogacy support. Enterprise allows flexible work arrangements to promote a better work-life balance. We offer health advocacy, EAP, and mental health benefits. We round out our total rewards package by offering financial education, wellness programs, and auto-enrollment in the company's 401(k) plan with employer matching contributions. Finally, you will have learning and development opportunities, including tuition reimbursement for job-related courses and certifications.