Lead, Digital Solutions - Web & Omnichannel

We Make Life More Rewarding and Dignified

Location : Libertyville

Department : Information Technology

Summary :

Are you passionate about creating seamless, personalized digital experiences that drive customer engagement and business growth? Hollister is seeking a Digital Lead; Web and Omnichannel Platform to own and lead our enterprise web and omnichannel platform. This role is responsible for platform operations, digital roadmap development, alignment with business goals, and realization of business value. You will drive the transformation of our digital platforms, delivering a unified customer journey across web, mobile, and contact center channels, and integrating cutting-edge technologies to elevate our brand experience.

Hollister Incorporated operates in a hybrid work environment.

Responsibilities :

Strategic Leadership :

• Define and execute the omnichannel digital experience strategy aligned with business goals and customer expectations.
• Champion a customer-first mindset across all digital platforms, ensuring consistency and personalization across web, mobile, and contact center channels.
• Collaborate with Marketing, Sales, and Customer Experience teams to translate brand vision into scalable digital experiences.

Platform Ownership :

Customer Experience & Engagement

Innovation & Technology Leadership :

Operational Excellence :

Requirements :

Preferred Qualifications :

Key Competencies :

Why Join Hollister?

At Hollister, we're building the future of customer engagement through technology. Join a team that values innovation, collaboration, and impact-where your work directly shapes the customer experience and drives business growth.

#LI-Hybrid

Our Total Rewards package in aggregate is above market and includes competitive pay, paid time off programs, peer-to-peer recognition, health and life insurance, wellness programs and incentives, and generous retirement savings.

About Hollister Incorporated

Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.

EOE Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Req ID : 35191