Customer Service Representative

Library Assistant

General Purpose : Under manager's supervision, performs routine library customer service functions and tasks within the Detroit Public Library (DPL) including greeting customers, assisting with routine circulation activities, entering and retrieving data from automated systems, and assisting library users.

Supervision Received & Exercised : Works under the close supervision of assigned Library supervisor; and does not exercise supervisory responsibility.

Primary Duties & Responsibilities :

• Sorting and shelving books.
• Receives and processes new materials such as books, DVDs, video games, audiobooks, magazines, and newspapers; repairs DVD cases; maintains damaged or missing library materials; conducts interlibrary loan searches and retrieves all loan request forms from Library departments; makes minor repairs to worn and damaged books; discards library materials and assists with preparations for book sales.
• Operates office equipment including copiers, laminating machines, printers, and faxes; laminates forms and books; may assist in scheduling computer classes; and provides general information, department locations and current library events information.
• Provides support to the assigned Library supervisor on matters as directed.
• Performs other duties as assigned or required.

Depending on area of assignment :

Education and Experience : Community College Student, High School Diploma / GED, High School Student (must be 14 years or older and have a permit to work) and six months clerical experience that involves customer service; preferably using automated computer tracking and software systems.

Required Knowledge and Skill :

Physical Demands / Work Environment :