Call Center Consultant

Job Description

Job Description

Salary : Based on Experience

Do you enjoy working with people? Your best asset is your personality; we love authenticity. Do you want to make a real difference for patients in their everyday lives? Are you looking to work for a company with an awesome, growing culture? No Refractive Surgery experience? No problem; we love to train!

Concierge sales experience is a plus. This position is Monday through Friday, 8 : 00 a.m. to 5 : 00 p.m., with some possible events on occasional weekends or weeknights.

At ClearSight, we rely on knowledgeable professionals to interact with our valued customers with questions or concerns. Were seeking a highly skilled phone agent to join our team and manage many inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle various important supportive tasks, providing answers, insights, instructions, and purchase assistance. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills and be enthusiastic about helping consumers and driving their satisfaction.

Who we are :

ClearSight, a pioneer in the vision correction industry for nearly 30 years, is on a trajectory of growth. Our team, led by passionate surgeons, is committed to helping people achieve clear vision without the need for glasses or contacts. We stand by our promise : '20 / 20 or its free '. ClearSight offers a dynamic work environment with ample opportunities for professional growth, a competitive compensation package, comprehensive benefits including medical / dental / vision / life insurance, 401(k) with company match, and more.

Who you must be :

• Friendly - we work as a team, so you must play well with others!
• Innovative - we cross-train within the team, so you need to be able to learn.
• Hard-working - we all want the best for our patients, which takes work!
• Confident - we believe in what we do and our team; you should, too!
• Reliable - we depend on each other to be here on time and stay until the jobs are done.
• Determined - we bring the leads, but you need the drive.
Benefits :
• Great pay
• Health insurance - we cover the cost!
• We pay time off - three weeks of PTO from the start, plus Birthday PTO!
• Other Perks - including life insurance, disability, etc.
• 401K - with company match and quick start.
• Proven training infrastructure - no experience needed

Job Description :

Objectives of this role

Responsibilities

Required skills and qualifications

Preferred skills and qualifications