SVP Engagement

SVP, Engagement

Responsible for the development and leadership of the engagement process from awareness to capture. This role is designed to lead a Center of Excellence focused on designing best and next practices relative to patient engagement. This includes patient marketing, inbound / outbound call center, market and community based engagement. As an inspirational and collaborative leader, the SVP, Engagement will consistently strive to bring out the best from a direct and indirect reporting team.

Essential Duties & Responsibilities

• Leading internal strategy on engagement across all channels
• Identify best practices and drive innovation sprints
• Own current state engagement map and analysis of current state processes and outcomes
• Ongoing tracing of root cause opportunities, develop recommendations, execution plans, monitoring of initiatives and strategies
• Design and support analytics team in evaluation and efficacy measurement strategies
• Work closely with operations and clinical teams to drive effectiveness
• Lead the development of playbooks e.g. multi-modal coordination, CRM use, measurement strategies, call center strategies including use of AI and ongoing innovation on these fronts
• Apply all engagement strategies through a lens of 'Patients First'
• Set engagement culture
• Advocating and implementing continuous improvement and simplification initiatives for strategy in order to improve the overall internal and external experience
• Contributing to a high performing team by surpassing goals, fostering relationships, and driving provider engagement for the organization
• Serve as leader, manager, and mentor to any future direct reports
• Completing other duties as assigned

Required Qualifications

Education : Advanced degree in relevant field required (Master or PhD in Public Health preferred)

Experience : Minimum of 5 years' experience in value based health care; Knowledge of different value-based care models, required; Knowledge of Medicare Advantage required; Experience in Analytics delivery required; Knowledge of different reimbursement methodologies required; Knowledge of health plan and provider operations, required

Skills : Must have great interpersonal skills, presentation skills, and excellent verbal and written communication; Experience in directly leading engagement strategy; Experience in presenting to executives, healthcare administrators, providers, and external stakeholders; Proven ability to establish and maintain durable and complex strategic relationships internally and externally; Experience working in an autonomous environment with a demonstrated ability to organize, take initiative, lead, and follow-up with minimal supervision; Ability to think, work independently, and make decisions, while adhering to company standards and guidelines; Experience in building and implementing from the ground up; Experience in complex evaluation and analyses; Experience working in a fast-paced dynamic growth environment with conflicting priorities while being persistent in accomplishing goals and self-motivated

Physical and Mental Requirements :

Ability to lift up to 20 lbs.

Ability to stand / sit for extended periods.

Visual acuity and fine motor skills.

Ability to travel to locations as needed.

Travel : up to 50% required

Work Environment : Hybrid

Pay Range : $228,000-$342,000

Bonus : 30%

Pay Transparency Statement : Compensation for this position will be disclosed in accordance with applicable state and local pay transparency laws.

Safety-Sensitive Statement : This position has been designated as safety-sensitive. As such, the employee must be able to perform job duties in a manner that ensures the safety of themselves, coworkers, patients, and the public. The role requires full cognitive and physical functioning at all times. Employees in safety-sensitive positions are subject to drug and alcohol testing, including substances that may impair judgment or motor function, in accordance with applicable federal and state laws and company policy. Due to the safety-sensitive nature of this role and in alignment with federal law and workplace safety standards, the use of marijuanaincluding medical or recreational useis prohibited. WellBe Senior Medical will comply with applicable state laws regarding medical marijuana and reasonable accommodations, where such laws do not conflict with safety requirements or federal regulations.

Drug Screening Requirement : As a condition of employment, WellBe Senior Medical requires all candidates to successfully complete a pre-employment drug screening. Ongoing employment may also be contingent upon compliance with the company's Drug-Free Workplace Policy, which includes random, post-accident, and reasonable suspicion of drug testing. The company reserves the right to test for substances that may impair an employee's ability to safely and effectively perform their job duties.

Background Check Statement : Employment is contingent upon successful completion of a background check, as permitted by law. As a healthcare organization, WellBe conducts monthly FACIS (Fraud and Abuse Control Information System) checks on all employees. Continued employment is contingent upon satisfactory results of these checks, in accordance with applicable laws and regulations.

Equal Employment Opportunity (EEO) Statement : WellBe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

Americans with Disabilities Act : WellBe Senior Medical is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the job. If you require an accommodation during the application, interview or employment process, please contact Human Resources at HRPeopleLine@wellbe.com

At-Will Employment Statement : Employment with WellBe is at-will unless otherwise specified by contract. This job description does not constitute an employment contract.

Disclaimer : This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.