Client Service Manager - Loan Services

Client Service Manager- Middle Office Loan Services

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion.

That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience.

Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

The Role & Key Responsibilities :

• Asset administration : Responsibilities include, but are not limited to performing and coordinating a variety of administrative duties and tasks including :
• Asset setup
• Asset Maintenance and reconciliation
• Liaising with 3rd party brokers / custodians / agents
• Processing agent notices
• Processing corporate actions
• Entering and settling trades as required
• Preparing and assisting with various reports required by internal teams
• Other duties assigned by Management
• Cash / Position Reconciliation : Responsibilities include, but are not limited to performing and coordinating a variety of reconciliation duties and tasks including :
• Preparing daily reconciliation of cash transactions
• Preparing daily reconciliation of Apex / Client positions
• Ensuring aged breaks (over 7 days) are addressed and escalated
• Processing and reconciling data in various systems
• Actively researching discrepancies with various agents and internal teams
• Preparing and ensuring all Reporting is issued within the required timeframes
• Preparing and assisting with various reports required by internal teams
• Other duties assigned by Management
• Support Loan Admin - Middle Office Group :
• Lead and participate in weekly client meetings / new onboards and ensure minutes are noted and follow up items are closed out.
• Work with the local CRM to ensure monthly operational calls are scheduled and agenda items are monitored and closed out.
• Ensure all deal procedures and report checklists are completed.
• Ensure KPI reports are monitored and reviewed regularly to ensure they are adapted / updated in line with the business requirements.
• Work with the admin team to ensure clients breaks both cash and positions are pushed and assisted where required.
• Ensure all monthly deliverables are in line with our SLA and if not record and note clearly the reasons,
• Work closely with senior managers to identify and streamline operations where greater efficiencies can be implemented.

Skills Required :

Role-Specific Competencies / Skills :

We pride ourselves in our commitment to fostering a connected and inclusive culture, all our opportunities at Apex have five (5) days in office requirement.

Salary ranges from USD $100,000.00 USD $135,000.00 plus additional discretionary yearly bonus based on corporate and individual's performance. Compensation within this range is dependent on individual's skills, experience and qualifications.