Customer Service Representative (REMOTE)

Job Description

Job Description

MUST BE LOCATED IN ALASKA TO BE CONSIDERED

Job Summary

Our client is proud to be on a mission to serve our nation’s heroes. In this critical role, you will be on the front lines supporting military populations by delivering exceptional customer service in a fast-paced contact center environment. You will respond to inbound calls, chats, emails, and other correspondence regarding enrollment, claims, referrals, authorizations, and appointments. Bring your passion for serving the military community and your proven customer service skills to support those who serve.

Education & Experience

• Must have claims and / or billing experience in a high call volume environment.

Required :

High School diploma or GED

U.S. Citizenship

Ability to receive a favorable Interim and final adjudicated DoD background investigation

Minimum 2 years of professional experience in a customer service environment

Strong verbal and written communication skills

Comfortable navigating multiple screens or web browsers simultaneously

Ability to work independently in a remote setting

Preferred :

TRICARE customer service experience

Contact center experience, including chat messaging

Military connectedness or experience serving military communities

Key Responsibilities

Accurately and professionally respond to healthcare inquiries from TRICARE beneficiaries and providers via phone, chat, email, or other written communication

Resolve customer inquiries by taking ownership, using sound judgment, and utilizing available resources to achieve resolution on initial contact

Meet productivity and performance metrics, including consistent attendance and adherence to your work schedule

Document all customer interactions in a Customer Relationship Management (CRM) system

Participate in ongoing training to stay current and fully proficient in handling customer needs

Maintain regular and reliable attendance