About the Job
The Director of Reimbursement Operations develops and implements strategies that ensure service excellence, high-performing team collaboration and overall operational health. The incumbent leads initiatives to enhance revenue cycle operations and fosters a comprehensive, ROI-driven approach to FMI’s prioritization of revenue opportunities.
Key Responsibilities
- Manage partnership with third-party vendor to maintain a high-performing revenue cycle team.
- Collaborate across the Revenue & Access and vendor leadership teams to identify opportunities that impact revenue cycle performance.
- Manage and oversee the activities supporting the full revenue cycle :
Commercial Health Plan Credentialing
Medicare Provider CredentialingMedicaid claims and payment enrollment at vendorContract review (redline), set up and communication to vendorAnnual PAMA submissionPayer analyticsReimbursement and outcomesROI activityModel billing fees / annual and long-range planningInvoice review and approvalQuarterly write-offs – analysis oversight and approvalParticipate in team huddlesSpecial projectsDevelop, implement, and manage metrics to measure and enhance performance.Support field teams with customer meetings.Analyze financial data to identify trends and areas of improvement in the reimbursement process.Management and development of direct report(s).Other duties as periodically assigned.Qualifications
Basic Qualifications
Bachelor’s degree in Healthcare Information or related fields, or equivalent work experience10+ years of professional work experience5+ years managerial experience5+ years of experience in healthcare and medical billingExtensive experience with pivot tables to aggregate and analyze large financial datasets, identifying key trends and insights. Proficient in creating financial models, charts, and visualizations to inform critical financial decisions; highlight expertise in structuring complex spreadsheets for clarity.Preferred Qualifications
Master’s or other Advanced DegreeExperience working within deadline and resource constraintsPrior experience working with intercultural teamsDemonstrated ability to lead an existing team of employees at different levels of their careerAbility to guide individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality servicesAbility to prioritize as necessary in a fast-paced environmentAbility to work well under pressure while maintaining a professional demeanorAnalytical thinking and solutioning skillsEffective and clear communication and presentation skillsStrong inter-personal skills with the ability to work cross-functionally to accomplish objectivesWillingness to adapt and work in ambiguous and / or changing conditionsUnderstanding of HIPAA and importance of privacy of patient dataCommitment to reflect FMI’s values : passion, patients, innovation, and collaboration#LI-Hybrid
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