Customer Service Representative

About the Role

We are seeking detail-oriented, customer-focused Associate Operations Coordinators to join our team in Oklahoma City. In this role, you'll be responsible for executing essential operational tasks to ensure smooth shipment coordination and top-tier customer satisfaction. This is an excellent opportunity for individuals with customer service experience who are eager to grow in a fast-paced logistics environment.

Key Responsibilities

• Execute shipment coordination tasks, including creating orders, activating shipments, building and assigning loads, scheduling appointments, tracking and tracing shipments, entering events, and invoicing.
• Monitor task boards and email accounts to promptly respond to customer and carrier requests.
• Document events in accordance with standard operating procedures (SOPs) and escalate issues when required.
• Validate and maintain the accuracy of load data in systems according to company and customer standards.
• Follow through on customer and carrier requests to ensure resolution and satisfaction.
• Collaborate with team members to meet operational and quality standards.
• Perform additional duties as assigned, in alignment with team and country-specific requirements.

Qualifications

Required :

Preferred :

Location : Oklahoma City, OK (Onsite for training and 1 day / month thereafter)

Schedule : Evening shift, 4 : 00 PM – 12 : 00 AM, including weekends (Training : Mon–Fri, 4 : 00 PM – 12 : 00 AM for first 3 weeks)