Workforce Management Leader (Chicago)

Summary :

The Workforce Management Leader is responsible for driving the operational effectiveness and performance of the consulting workforce. This role ensures consistency in goal setting, performance reviews, and time-off management, while aligning consultant expectations and fostering a high-performance culture in close strategic partnerships with Client Services, Human Resources, Recruiting, and Business Operations. With a focus on empowering consultants to deliver their best work, this role seeks to maximize consultant impact and engagement, ensures workforce continuity, monitors performance signals, and addresses underperformance through coaching and collaboration. By delivering actionable workforce insights and reinforcing a culture of accountability, professionalism, and readiness, this position plays a critical role in aligning consultant capabilities with business outcomes that seeks to elevate client success.

Key Responsibilities :

• Own and facilitate the consultant performance review process, partnering with Client Services, the PMO, and the Delivery Leads to gather feedback, assess performance trends, and support career development planning
• Lead annual goal-setting process (for the Consulting Service team) and manage performance review cycles in partnership with the teams across the organization
• Monitor consultant availability, personal time off, emergency leave, and unplanned absences to ensure workforce continuity and policy compliance
• Coordinate documentation and response to underperformance or policy violations in collaboration with HR, Delivery Services leadership, and Client Services
• Reinforce company expectations around professionalism, conduct, and accountability through proactive engagement and coaching
• Partners with Project Managers and Delivery Leads to track day-to-day performance signals and surface early indicators of engagement risks
• Provide workforce insights to support planning initiatives, including consultant readiness, trends, and availability forecasts
• Collaborate with Client Service, Business Operations, and Human Resources to ensure accurate reporting of time tracking, time-off, and performance-related metrics that impact revenue and margin

Qualifications

Other Beneficial Skills

Core Services Delivered

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