Client Relationship Manager

Founded in 2014 by Jerome Jacques Marie Mage, Jacques Marie Mage is a Los Angeles-based producer of limited-edition designer goods specializing in the micro-production of luxury eyewear for a clientele of discerning tastes.

With each new collection, JMM embraces a unique palette of precious materials, rich colors, and striking geometric forms, which cleverly reference and beautifully reconfigure the striking individuals, artistic movements, and world events of previous centuries. All JMM eyewear is ethically sourced and produced with the utmost respect for industry partners' environment and wellbeing.

Role Overview :

The Client Experience Manager to elevate our in-store service and cultivate exceptional relationships with our VIP clientele. This role is responsible for delivering a best-in-class luxury experience, ensuring each client interaction reflects the values and prestige of our brand. You will serve as the main point of contact for our most loyal clients, crafting personalized journeys that inspire brand loyalty and long-term engagement.

Your responsibilities are - but are not limited to :

Key Responsibilities :

• VIP Client Management : Build, manage, and nurture relationships with high-value clients through one-on-one appointments, tailored communications, and exclusive services.
• In-Store Experience Leadership : Set the tone for a luxurious and welcoming environment, ensuring every client interaction-from greeting to final purchase-is seamless and memorable.
• Event Support : Assist in planning and hosting in-store events that strengthen relationships with top-tier clients and attract new ones.
• Team Collaboration : Assist in achieving store sales targets through up-selling, cross-selling, and identifying opportunities for additional services.
• Partnership : Lead initiatives to build awareness through relevant partnerships (hotels, art galleries, members clubs, etc.)
• Client Relationship Building : Cultivate ongoing relationships with clients through follow-ups, outreach, and loyalty program engagement.

Key Requirements :

Additional information :

Jacques Marie Mage is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.

Jacques Marie Mage provides a comprehensive and thoughtfully designed benefits package for full-time employees. These offerings reflect our commitment to supporting and valuing our team.