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Site Manager, Donor Center

Site Manager, Donor Center

BioIVTMemphis, TN, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

BioIVT is a leading global provider of research models and value-added research services for drug discovery and development. We specialize in control and disease-state biospecimens, including human and animal tissues, cell products, blood and other biofluids. Our unmatched portfolio of clinical specimens directly supports precision medicine research, aiming to improve patient outcomes by coupling comprehensive clinical data with donor samples. As the premier supplier of hepatic products, including hepatocytes and subcellular fractions, BioIVT enables scientists to better understand the pharmacokinetics and drug metabolism of newly discovered compounds and their effects on disease processes. By combining our technical expertise, exceptional customer service and unparalleled access to biological specimens, BioIVT serves the research community as a trusted partner in elevating science.

Summary

This position will assist with the development and implementation of policies and procedures relating to donor center operations. Provides direction, training and mentoring to team to facilitate efficiency and effectiveness of all processes related to the Donor Center. Accountable for maintaining all safety and regulatory standards.

Duties and Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Responsible for the leadership and supervision of Donor Center operations including production, excellence in customer and donor service.

Has overall authority for donor center operations, this includes production goals, monitoring net yields, and implementing improvement plans as needed.

  • Establish and maintain necessary staffing to manage site workload.
  • Ensures site quality compliance of Standard Operating Procedures (SOPs), State and Federal regulations, OSHA, CLIA, and cGMPs standards to ensure facility compliance.

    • Review site Quality Control and take part in Quality Assurance initiatives.

  • Implement effective corrective action plans as appropriate for non-compliance, customer complaints, departmental deviations.
  • Assist in determination of donor eligibility, management of donor reactions and / or incidents, review of testing and donor notification of eligibility to donate per SOPs.

    • Collect and aid in donation procedures as appropriate.

  • Aid in the Implementation donor retention improvement and corrective action plans and Identify opportunities enhanced efficiencies and for improved quality and compliance of both product and workflow / environment.

    • Monitor donor retention and ensure efficient donor flow.

  • Meet daily, weekly, and monthly deadlines and maintain operational records.
  • Develop and foster a center philosophy of continuous improvement and support company values.
  • Oversee donor screening process, phlebotomy, complete medical histories, and donor scheduling and consult with the Medical Director for technical guidance, donor safety and eligibility issues, document results and outcomes as applicable.

    • Create a welcoming environment for donors to increase donor retention.

  • Supervise staff including the hiring, training, evaluation, discipline, and recognition to ensure a well-qualified team and to enhance operational and business success.
  • Ensure staff tasks are performed at adequate proficiency levels and oversee the training of employees in the performance of those tasks and duties.
  • Manage supply inventory to the optimum levels by maximizing efficiencies, customer service levels and minimizing investment.
  • Ensure effective internal and external communications between functional teams to foster teamwork, enhance operational success, and support strategic initiatives.
  • Responsible for the management of maintenance and / or routine service and calibration of scientific and technical instrumentation and equipment.
  • Oversee and ensure a clean and functioning donor center facility through established cleaning and maintenance programs.
  • Assist in the development and validation of new laboratory procedures and techniques.
  • Analyze, summarize, and verify routine data analyses and data summary.
  • Oversite of laboratory activities to ensure compliance with federal and state regulations, as applicable.
  • Perform other duties, as necessary.
  • Awareness and approval of site expenditures.
  • Mange customer and regulatory audits

    • TRAVEL

    This position may require up to 5-10 % travel over the course of a year.

    Requirements

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

    Education and / or Experience

  • Associate or bachelor’s degree.
  • One (1) year of experience recruiting, hiring, training, and managing the performance of employees.

    • Certificates, Licenses, Registrations Required

  • None required.

    • Certificates, Licenses, Registrations Preferred

  • Certified in Phlebotomy from a National Organization
  • Apheresis certification
  • Bachelor's degree or higher in medical technology or one of the chemical, physical, biological or clinical laboratory science, and two-six (2-6), years laboratory training or experience, as applicable.
  • Medical Technologist certification.
  • Associate or bachelor’s degree in nursing.
  • One (1) year of experience with responsibility for fiscal management and / or budgeting.
  • Three (3) years’ experience within in blood banking, lab management or related field.

    • Other Skills and Abilities

  • Strong multitasking abilities to complete activities in a fast-paced, deadline-driven environment.
  • Excellent written, verbal, and interpersonal communication skills.
  • Ability to perform routine calculations and apply concepts such as fractions, percentages, ratios, algebra and proportions to practical situations.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to troubleshoot method and instrument issues, as needed.
  • Proficiency in a variety of computer software programs including MS Office
  • Ability to work in a team donor center and laboratory environment.

    • We offer a comprehensive benefit package for eligible team members, including medical, dental, vision, short-term / long-term disability, life insurance, hospital indemnity and accident insurance. We also provide a generous retirement plan with a company match. Eligible employees enjoy competitive time-off policies and a collaborative environment that promotes growth from within. Enjoy company-sponsored events for the entire team!

    Join Us!

    We can’t wait to work with you! At BioIVT, we believe that diversity and inclusion are key drivers of innovation and success. We are committed to creating a workplace where everyone feels valued, respected and empowered to bring their unique perspectives to the table. We seek to build a diverse team and encourage applications from people of all backgrounds, experiences and identities.

    To Learn more about our mission and team culture, click here!

    BioIVT is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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    Manager Donor Center • Memphis, TN, US