Seasonal Teller / Float

Position Overview :

As part of the Retail Branch team, the Part-time Universal Banker-Float is accountable for client service delivery to those who prefer face-to-face interaction with Ascend Bank while processing a variety of financial transactions and maintaining accuracy. The position will provide education about Ascend Bank sales and service delivery options, including but not limited to, all digital channels and debit card reward programs, while offering the appropriate banking solutions that match the client's needs. The position requires knowledge in the areas of client experience, client relationship development, retail sales, loss mitigation, and compliance with Bank policies, procedures and quality standards. This individual will be required to travel between all branch locations as needed.

Responsibilities :

Client Relationship Management :

• Greet clients warmly and provide assistance with banking transactions, including deposits, withdrawals, transfers, and check cashing.
• Accurately process a variety of routine banking transactions in accordance with bank policies and procedures.
• Assist clients with inquiries related to their accounts, provide information about bank products, and refer them to appropriate staff for more complex needs. Handle customer issues or concerns in a professional manner, escalating to a supervisor when necessary.

Risk Management and Compliance :

Development and Training :

Digital Literacy :

The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills

DUTIES SUPERVISED : N / A

POSITIONS SUPERVISED : N / A

EXPERIENCE : 2 years (minimum) high school and teacher or guidance counselor recommendation.

EDUCATION : No high school degree required. Bilingual proficiency (English / Spanish) is considered a desirable attribute.

PHYSICAL REQUIREMENTS : Must be able to stand for extended periods.

Ascend Bank is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status.

Applicants requiring reasonable accommodation in the application process should notify Human Resources.

Ascend Bank participates in E-Verify.

EOE / AA / M / F / D / V