Talent.com
Front Desk Specialist
Front Desk SpecialistAvenue360 Health and Wellness • Houston, Texas, United States, 77008
Front Desk Specialist

Front Desk Specialist

Avenue360 Health and Wellness • Houston, Texas, United States, 77008
30+ days ago
Job type
  • Full-time
Job description

About Avenue360 Health and Wellness

Avenue 360 is a FQHC that strives to provide high quality and caring service to promote healthy people and communities. Our 360-degree approach addresses medical needs and social and environmental challenges, like housing. Our compassionate care extends to those with and without insurance. We believe income must not determine the level of access to quality health care.

Providing comprehensive, high quality, and caring service is the core of what we do, whether medical, hospice care, engaging adult activities, and supportive housing programs. We strive to address the many social determinants of healthy living in Greater Houston.

Our Values PACT

  • We take PRIDE in our work.
  • We have a positive ATTITUDE.
  • We are CURIOUS.
  • We are COMMITTED.
  • We are CARING and CUSTOMER-SERVICE oriented.
  • We are a TEAM.
  • We LEARN, GROW, and INNOVATE

Overview :

This position is one of the most important functions in the health care delivery system and the first point where contact is made personally or by telephone. The person will receive the patient and direct them to the services needed. Making appointments and making preliminary assessment category of payment for patients are essential before provider can see them.

Duties and Responsibilities :

  • Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
  • Sign in patients
  • Update patient information at check-in within the EHR at every visit. Entering new patients into CTMP and maintenance of all other data input.
  • Responsible for accurate appointment scheduling; direct walk-in patients and emergencies as per established policies and procedures.
  • Pulling charts, tracking patients in EHR, and handing off chart to Medical Assistant or appropriate staff.
  • Ensuring that all charts are in compliance with documentation requirements.
  • Completion of all filing of charts by end of day.
  • Answer all incoming calls and route them to the appropriate staff including faxes.
  • Work closely with provider staff to assure smooth patient flow and cut down on waiting time.
  • Work closely with social services and refer patients who chronically do not keep their appointment s for follow-up.
  • Call and remind patient of his / her appointment including the six-month no show report.
  • Follow up on no show patients on a daily basis.
  • Communicate patient's problem / complaint to the Clinical Nurse Manager or his / her designee.
  • Communicate with patients professionally and accurately regarding clinic policies, delays in schedules, etc.
  • Maintenance and clean-up of clinic lobby area.
  • Check voicemails and return phone calls promptly.
  • Coordinate patient flow into Eligibility for services, such as admission, re-certification, and insurance changes.
  • Assist in screening of Medicaid and other insurances.
  • Accurately implement and collect co-pays.
  • Maintain stock of office supplies.
  • Keep all program fliers and information posted and available in waiting room.
  • Compliance with all policies and procedures, including confidentiality for patients and patients records.
  • Help with scanning procedures to get patient information into Electronic Health Record.
  • Make and maintain paper back up patient file including printing of Face Sheet every six months and patient labels.
  • Other duties as assigned by Supervisor, Operations Manager or Chief.
  • Education, Experience, Licensure / Certification and Skills / Abilities Related Requirements :

  • Ability to work under pressure.
  • Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
  • Friendly personality with the desire to work with the public
  • Ability to handle multi-functions.
  • Understanding of community-based organizations.
  • Communicate patients' problems to the medical staff.
  • Ability to relate to the public.
  • High school graduate / GED.
  • One year of medical experience from a similar setting.
  • Formal training from a vocational school in lieu of the above.
  • Ability to relate to patients, through familiarity with medical terminology and triage procedure.
  • Must believe in health care with dignity for all
  • Ability to communicate with people and understand their problems.
  • Bilingual in English / Spanish highly preferred.
  • Minimum typing speed of 35 wpm.
  • Continuing Education and Training Requirements :

    Participates in training required by the funding source and / or required by licensing board.

    PIb497258cfe58-30511-38965255

    Create a job alert for this search

    Front Desk Specialist • Houston, Texas, United States, 77008

    Similar jobs
    Specialist I TIS Cybersecurity Technologies

    Specialist I TIS Cybersecurity Technologies

    Enbridge Inc. • Houston, TX, United States
    Full-time
    Enbridge, we embrace new ideas and offer an environment where employees are recognized and respected for their input and opinions. We view our employees as our future leaders and strive to provide a...Show more
    Last updated: 2 days ago • Promoted
    Front Desk Supervisor

    Front Desk Supervisor

    Pyramid Global Hospitality • Houston, TX, US
    Full-time
    The Front Office Supervisor is responsible for overseeing the daily operations of the front office, ensuring exceptional guest service and efficient check-in and check-out processes.This role inclu...Show more
    Last updated: 30+ days ago • Promoted
    Front Desk

    Front Desk

    Marriott International • Houston, TX, United States
    Full-time
    Our jobs aren't just about giving guests a smooth check-in and check-out.Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to de...Show more
    Last updated: 3 days ago • Promoted
    Medical Front Desk Specialist

    Medical Front Desk Specialist

    MyCHN • Houston, TX, US
    Full-time
    Join Our Mission to Build Healthier Communities!.Position : Patient Eligibility Specialist.Organization : MyCHN A nonprofit healthcare leader with 100+ providers and 15+ locations in the Greater Hou...Show more
    Last updated: 30+ days ago • Promoted
    Front Desk - Full Time

    Front Desk - Full Time

    Dalwadi Hospitality Management • Houston, TX, United States
    Full-time
    Dalwadi Hospitality Management - Immediate Front Desk Associate Needed.Are you passionate about providing exceptional guest experiences and ensuring customer satisfaction? Do you thrive in a fast-p...Show more
    Last updated: 3 days ago • Promoted
    Full Desk Recruiter (Houston)

    Full Desk Recruiter (Houston)

    Connective Talent • Houston, TX, US
    Part-time
    Were building something special, a place where top recruiters and sales professionals thrive, grow, and genuinely love what they do. We aim to be one of the best places in the world to work and her...Show more
    Last updated: 7 days ago • Promoted
    Front Desk / Customer Experience Expert

    Front Desk / Customer Experience Expert

    Skoah • Houston, TX, United States
    Full-time
    Front Desk Associate / Skin Care Coach.We can offer career advancement opportunities for individuals who are eager to learn and challenge themselves daily to exceed expectations.The skoah "krew" is...Show more
    Last updated: 3 days ago • Promoted
    Lead Front Desk Specialist (Heights)

    Lead Front Desk Specialist (Heights)

    Avenue 360 Health and Wellness • Houston, TX, United States
    Full-time
    Avenue 360 Health and Wellness is a 7-site community-based health system designated as a federally qualified health center (FQHC). Avenue 360 provides high quality and caring service to promote heal...Show more
    Last updated: 3 days ago • Promoted
    Front Desk

    Front Desk

    Marriott • Houston, TX, United States
    Full-time
    Additional Information • • • •Job Number • • 25194785 • •Job Category • • Rooms & Guest Services Operations • •Location • • JW Marriott Houston by The Galleria, 5150 Westheimer Avenue, Houston, Texas, Unit...Show more
    Last updated: 4 days ago • Promoted
    Front Desk Representative

    Front Desk Representative

    Malibu Events Promo • Houston, Texas, United States, 77002
    Full-time
    Join Malibu Events as our Front Desk Representative!.Are you a friendly and organized individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment...Show more
    Last updated: 30+ days ago
    Empower Help Desk

    Empower Help Desk

    Cornerstone Capital Bank • Houston, TX, United States
    Full-time
    No agencies or 3rd party Recruiters please.Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a unique national home lender with a reputation of amazing service, customer satisfac...Show more
    Last updated: 9 days ago • Promoted
    Front Desk Specialist (Midtown)

    Front Desk Specialist (Midtown)

    Avenue 360 Health and Wellness • Houston, TX, United States
    Full-time
    Avenue 360 Health and Wellness is a 7-site community-based health system designated as a federally qualified health center (FQHC). Avenue 360 provides high quality and caring service to promote heal...Show more
    Last updated: 1 day ago • Promoted
    Bilingual Front Desk Team Lead

    Bilingual Front Desk Team Lead

    Legacy Community Health • Houston, TX, US
    Full-time
    Quick Apply
    Benefits Paid Time Off & Paid Company Holidays Medical, Dental, Vision & Life Insurance Flexible Spending Account (FSA) 403(b) Retirement Plan with Company Match Short-Term & Long-Term ...Show more
    Last updated: 10 days ago
    Front Desk Supervisor

    Front Desk Supervisor

    Houston Staffing • Houston, TX, US
    Full-time
    We're changing lives every day.For both our patients and our team members.Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with y...Show more
    Last updated: 30+ days ago • Promoted
    FRONT DESK AGENT

    FRONT DESK AGENT

    Crestline Hotels & Resorts • Houston, TX, US
    Full-time
    The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, ...Show more
    Last updated: 30+ days ago • Promoted
    Front Desk Coordinator - Houston, TX

    Front Desk Coordinator - Houston, TX

    The Joint Chiropractic • Houston, TX, US
    Full-time
    Quick Apply
    Are you looking for a company you can grow your career with and advance in?.Are you goal oriented, self-motivated & proactive by nature?. Do you have a passion for health and wellness and love s...Show more
    Last updated: 30+ days ago
    Front Desk

    Front Desk

    Jefferson Dental and Orthodontics • Houston, TX, United States
    Full-time
    We are Jefferson Dental & Orthodontics and we believe in taking a personal approach to dentistry.Since our humble beginnings in Texas in 1967, we’ve been a trusted friend for our patients near and ...Show more
    Last updated: 3 days ago • Promoted
    Front Desk

    Front Desk

    U.S. Dermatology Partners • Houston, TX, United States
    Full-time
    SECTION 1 : Job Summary (Summary of the basic functions of the position).The front desk clerk performs routine clerical, secretarial and administrative work in answering. SECTION 2 : Duties and Respon...Show more
    Last updated: 3 days ago • Promoted