Dispute Resolution Specialist

Dispute Resolution Specialist

Location : Missouri (In-Office required in-office 5 days per week, M-F)

The Dispute Resolution Specialist is responsible for managing client inquiries and ensuring timely and accurate responses to client validation requests. This role supports InDebted's commitment to high-quality client service by researching, validating, and resolving account discrepancies while maintaining compliance with client requirements and applicable regulations. The position requires close collaboration with internal teams, external clients, and consumers to ensure effective and professional issue resolution.

What You'll Do

• Serve as the primary contact for client validation requests, and related account inquiries for T-Mobile.
• Review and process consumer validation requests in compliance with client directives and applicable laws.
• Processing outbound mail with confirmed validations to consumers.
• File processed validation requests in appropriate system of record (e.g. FACS, Latitude) confirming completion of validation process.
• Coordinate with Compliance and Quality Assurance teams as needed with respect to validation completed. Deliver exceptional customer service through professional, accurate, and timely communication by email and / or phone.
• Assist the Compliance with special projects and reporting as assigned.

What You'll Bring

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required of the position. Duties, responsibilities, and activities may change or evolve at the company's discretion or in response to changing business needs.

InDebted is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and encourage applications from people of all backgrounds, experiences, and identities. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability status, veteran status, or any other characteristic protected by applicable law.