Customer Relations Specialist (Hybrid- AZ Only)

Customer Relations Specialist

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. You can find DriveTime's tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you're located, if you've got DRIVE and you're looking to make an impact, we'd love for you to make a difference with us!

Job Responsibilities

In short, as a customer relations specialist, you will take ownership of individual inquiries and complaints from all areas of DriveTime, encompassing a range of situations that customers encounter both pre and post-sale. Some other responsibilities include :

• Responding to inquiries and complaints promptly through proactive follow up.
• Interacting with customers through multiple means of communication, including phones, text, and social media.
• Communicating with all lines of the business to properly research customer concerns.
• Attention to detail to ensure accurate representation of their cases.
• Problem solving with autonomy to offer assistance when appropriate.
• Effectively managing customer conflict while under pressure.
• Showing empathy and understanding for the customer's situation and act as a single point of contact for customers to ensure the highest level of customer satisfaction by setting proper expectations.
• Meet / exceed performance goals set by the company to deliver best in class customer experience by managing inbound and outbound customer communications within service level agreements.
• Duties include, but are not limited to, being involved in and helping to develop training as needed, addressing customer concerns appropriately, assisting with legal settlements, as well as identifying trends and consistently looking for innovative methods on improving the overall business process.

Qualifications

We are looking for someone that :

Requirements

The specific requirements include :

Perks

DriveTime Family of Brands offers :

DriveTime Family of Brands is Great Place to Work Certified! And get this : 90% of our rockstar employees say they feel right at home here. Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.