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Client Svc I Representative : Mailroom / Shipping

Client Svc I Representative : Mailroom / Shipping

CanonRochester, NY, US
30+ days ago
Job type
  • Full-time
Job description

About the Role

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.

Your Impact

Main Responsibilities :

  • Promptly informs supervisor of potential problems or customer concerns.
  • Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
  • Strong focus on providing good customer service.
  • Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
  • Responsibilities may include Copy / Print Production / Copy Center, Copier Maintenance, Mail / Courier Services, Reception / Office Services, Shipping / Receiving, Inventory Services, Warehouse, File Room / Records File Services based on assigned location.
  • Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
  • Site responsibility and location of coverage may change based on client and / or division needs.

Mail / Courier Services :

  • Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.
  • Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
  • Researches and routes unidentified and generic mail.
  • Receives, logs, delivers and tracks messenger items.
  • Responds to customer requests.
  • Performs routine upkeep of equipment.
  • Records and tracks customer inquiries and fulfillment of requests.

    • Shipping / Receiving :

  • Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
  • Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.
  • Responsible for operating shipping / receiving equipment, responding to customer requests, data entry, and maintaining inventory.

    • About You : The Skills & Expertise You Bring

    Please note : this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

  • HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
  • Basic computer skills / technical knowledge.
  • Ability to multitask and prioritize in order to meet deadlines.
  • Good customer service and communication skills.
  • Ability to work with minimal supervision.
  • Ability to work OT as needed.
  • Required to take all necessary steps to obtain security and / or other clearances required by customers to enter the customers' premises.
  • May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
  • Ability to lift up to 50lbs.
  • Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

    • In accordance with applicable law, we are providing the anticipated hourly rate for this role : $17.20 - $25.49

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