401(k) PEP Operations Specialist

Job Description401(k) PEP Operations Specialist

Summary / objective

The 401(k) PEP Operations Specialist acts as a liaison between the 401k provider, clients and TPA to resolve 401k Operation issues and make sure the plan is being set up and administered correctly and efficiently. Ensures all client requests are handled effectively, timely and accurately and prepares the integration and conversion process.

Core Job Duties

Partner with and provide exceptional customer service to our customers who are part of our 401(k) Pooled Employer Plan. This position requires diligent effort, acting as the liaison between the 401k provider, the TPA and the PEP Implementation team to make sure the plan is set up accurately, converted and integrated. They also work directly with the clients to resolve 401k related issues. This includes ensuring all client requests are handled effectively, timely and accurately. This position is responsible for preparing the set up for integration and handling day-to-day retirement plan administration for the adopters under our plan. This member must be able to manage and prioritize multiple and competing deadlines in addition to displaying good time management.

Job Complexity

A seasoned, experienced professional with a full understanding of area of specialization. Emerging understanding of broader organizational context and goals. Resolves a wide range of issues in creative ways.

This job is a fully qualified, career-oriented, journey- level position.

Interaction

Works on problems of diverse scopes where analysis of data requires evaluation of identifiable factors.

Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

Networks with senior internal and external personnel in own area of expertise.

Supervision

Normally receives little instruction on day-to-day work, general instructions on new assignments.

Experience

Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or

equivalent work experience. Excel proficient

Attention to detail Critical Thinking

Able to work independently

Experience with isolved system preferred but not required

Scope

N / A

Discretion

N / A

Job Description

• Build accumulators for censuses
• Works with integration team to make sure the specifications on the plan are accurate and ready for conversion
• Manages timely deposit of contribution files
• Build Census Files for implementation or audits as needed
• Research discrepancies and resolve inaccuracies / variances found on the audits
• Set up loans in the payroll system and research loan discrepancies
• Research / pull censuses data and provide to TPA
• Research file export / transmission history
• Handle on boarding and off boarding of Clients supporting the team of advisors on the plan
• Set up contributions in the payroll system
• Work and correct file errors
• Double check plan documents before submitting to installation
• Collect Company Data form (yearly) and enter information in the provider's system for non- discrimination testing.
• Provide customer support answering questions from Employees and Employer
• Responsible for file conversions
• Validate benefit plan configuration accuracy and alignment with provider specifications and partner with internal benefits team and implementation teams on plan builds, updates, and related questions when necessary
• Manage customer escalated issues and drive resolutions
• Ensure deadlines are met (deposits, plan starts, contribution changes, enrollments)
• Properly escalate issues to management
• Collaborate with peers to establish best practices
• Attend and participate in all relevant meetings
• Complete special projects as needed
• Adhere to company and departmental policies

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds.

Travel Required

Yes, up to 15% domestic travel may be required.

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Exempt

Location

Remote

Internal Job Title

401k PEP Operation Specialist

About isolved

isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers. Learn more at www.isolvedhcm.com.

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