Description
DNV Business Assurance is seeking a Capacity Manger . The Capacity Manager ensures that the Certification Body has adequate auditor resources technical competencies and operational capacity to deliver certification services effectively and in compliance with accreditation requirements. This role involves strategic planning resource allocation and performance monitoring to maintain service quality and meet client expectations.
This role is remote based in the United States.
What Youll Do
1. Capacity Planning & Resource Management
- Develop and maintain a robust capacity plan for auditor resources across all certification schemes (MSC ICT Food & Beverage Aerospace and Automotive).
- Forecast workload based on historical trends client demand and strategic initiatives.
- Coordinate recruitment onboarding and qualification approvals for auditors and subcontractors.
- Optimize utilization of Auditors in Training (AIT) full-time employees and subcontract auditors to meet delivery targets.
2. Competence & Compliance Oversight
Ensure auditors meet competence requirements as per ISO / IEC 17021 and scheme-specific standards.Support accreditation body audits and maintain compliance with regulatory requirements.Collaborate with Staffing Specialist Technical Managers and Competency Coordinator to align training and approval processes.3. Performance Monitoring & Reporting
Implement KPIs and scorecards to monitor auditor performance and capacity utilization.Provide systematic feedback to leadership on resource efficiency.Prepare regular capacity reports and present findings to senior management.4. Stakeholder Collaboration
Work closely with Operations Sales and Technical Managers to align capacity planning with business objectives.Communicate certification requirements and resource strategies effectively to internal teams and external partners.Responsibilities
Generous paid time off (vacation sick days company holidays personal days)Multiple Medical and Dental benefit plans to choose from Vision benefitsSpending accounts FSA Dependent Care Commuter Benefits company-seeded HSAEmployer-paid therapist-led virtual care services through Talkspace401(k) with company matchCompany provided life insurance short-term and long-term disability benefitsEducation reimbursement programFlexible work schedule with hybrid opportunitiesCharitable Matched Giving and Volunteer Rewards through our Impact ProgramVolunteer time off (VTO) paid by the companyCareer advancement opportunitiesBenefits vary based on position tenure location and employee electionDNV provides a reasonable range of compensation for this role. The actual compensation is influenced by a wide array of factors including but not limited to skill set level of experience and specific location. The range of starting pay for this role is $70000 - $80000 USD.
DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications merit or business need without regard to race color religion age sex sexual orientation gender identity national origin disability or protected veteran status.
DNV is committed to ensuring equal employment opportunity including providing reasonable accommodations to individuals with applicants with a physical or mental disability who require reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (). Information received relating to accommodation will be addressed confidentially.
For more information
is Required
Bachelors DegreeAt least Five (5) years of experience in Resource Management or capacity planning within a Certification Body or similar environment.Familiarity with ISO standards and accreditation processes.Strong analytical and forecasting abilities.Ethical and impartial in decision-making.Collaborative and adaptable to change.Detail-oriented with strong problem solving skills.Excellent organizational and communication skills.Proficiency in capacity management tools and MS Office Suite.Strong written and verbal English communication skillsWe conduct pre-employment drug and background screening.What is Preferred :
Bachelors Degree in Business Quality ManagementExperience with certification bodies and auditor competence frameworks.Immigration-related benefits for example visa sponsorship are not available for this position.Required Experience :
Manager
Key Skills
Restaurant Experience,Customer Service,Employee Evaluation,Management Experience,Math,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Mentoring,Supervising Experience,Restaurant Management
Employment Type : Full-Time
Experience : years
Vacancy : 1
Monthly Salary Salary : 70000 - 80000