NCDOT Service Support Analyst Expert Normal

Position : Service Support Analyst - Expert

Location : Raleigh NC (27610)

Client : State of North Carolina

Duration : 12 Months

Job Description :

We are seeking a highly skilled Service Support Analyst to provide senior-level support for Incident and Change Management services. This role involves ensuring seamless business support for the Facilities Access Control System (FACS) and executing service level agreements. The ideal candidate will collaborate with various IT disciplines and assist with software solutions delivery documentation and testing initiatives.

Key Responsibilities :

• Support all Operations and Maintenance activities for FACS.
• Assist in incident management and change management across application tiers.
• Contribute to system documentation and test materials for User Acceptance Testing (UAT).
• Collaborate with business stakeholders to address and resolve system issues.
• Create Knowledge Base articles and provide training support to users.

Technical Skills Required :

To Apply :

Please send your resume to with the subject Resume Submission to grab immediate attention on your submission.

Key Skills

IT Experience,Problem Management,Desktop Support,Citrix,Mobile Devices,Windows,Customer Support,Help Desk,Operating Systems,Technical Support,Troubleshooting,Application Support

Employment Type : Full Time

Experience : years

Vacancy : 1