Senior Operations Associate, Specialty Care

Senior Operations Associate, Specialty Care

At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right timewhether it's therapy, coaching, medication, or beyondtailored to each individual's needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting startedjoin us on our journey to make mental healthcare accessible to everyone, everywhere.

We are looking for a Senior Operations Associate to join our Specialty Care team. This team is responsible for building out new programs to support our highest acuity members. The Senior Operations Associate, Specialty Care role will be responsible for supporting new initiatives to grow the program and for driving our existing programs to scale. You'll report into the Senior Operations Manager, Specialty Care. This is a full time position that is fully remote.

What you'll do :

• Act as a subject matter expert on the Specialty Care program for both internal (e.g. Implementation, Customer Success) and external (e.g. customer, providers, partners) teams
• Partner with the Sales and Customer Success teams on external customer calls to articulate program details & value
• Support cross-functional coordination and program management to ensure seamless execution of initiatives
• Drive innovative solutions and strategic priorities to expand Specialty Care services, partnering with Legal, Product, Clinical, and other teams to generate new opportunities for program growth
• Collaborate with internal stakeholders to identify opportunities for process improvement and optimization
• Assist with enablement materials and communication for cross-functional stakeholders
• Support analytical efforts related to ROI & cost analyses for the Specialty Care offering
• Partner with the the Senior Operations Manager, Specialty Care to ensure the success of the Specialty Care program

What success looks like :

What you'll bring :

The target base salary range for this position is $75,000 - $110,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health :

Note : We have even more benefits than listed and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.