Member Experience Coordinator | Full-Time | University Club Alabama

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Member Experience Coordinator will play an integral part on the Member Experience Team supporting project work and goals. Creating remarkable experiences for our Club Members before, during and after every visit. What we prioritize as Warm Welcome, Magic Moments and Fond Farewells.

• Communications - Communicate ClubLife through all channels, and take care of member’s needs as it relates to reservations, inquiries, preferences, etc.
• Programming - Speak to members on various topics and promote Member events, gatherings, facilities, services, and experiences.
• Member Engagement - Relationship and report building with members and guests. Responsible for key ClubLife project work, i.e., execution of Birthday campaigns, reservations follow-up, invitation to signature events etc.
• New Member Onboarding - Key focus on name recognition and connection with Welcoming New Members to the Club.

Reports Directly To : General Manager

This role pays an hourly rate of $17.00-$23.00

Benefits for Full-Time roles : Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until February 20, 2026.

About the Venue

The University Club is a remarkable testament to our history, a Greek Revival style home built in 1834 by James H. Dearing. After changing hands through a series of owners, and even playing host to Governor Arthur Pendleton Bagby as the Governor’s Mansion, this prestigious establishment found its true calling under the stewardship of The University of Alabama.

In 1946, the then university president, Raymond Paty, with the generous assistance of Mr. and Mrs. H.D. Warner, acquired the home with a vision of creating a unique social hub for university faculty and staff. And so, the University Club was born, marking a new era of refined sociability and camaraderie in our esteemed university community.

Today, the University Club serves as a private dining and special events facility that extends its warm Southern hospitality not only to the university community but also to the broader Tuscaloosa area. It stands as a proud symbol of our rich history and collective memory.

Responsibilities

Day to Day :

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Qualifications

About you :

Physical Requirements :

Standing, walking, exposure to temperature changes, dust, fumes, or gases, climbing / ladders, squatting / kneeling, reaching, grasping, pushing / pulling, twisting / bending, lifting / carrying, pushing / pulling up to 100 lbs. on occasion, folding / unfolding, talking, hearing, and seeing.

Primary tools / equipment used in this position and approximate weight :

Attendance Requirements for this position :

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our  people , improves our  service , and raises our  excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.