Machine Troubleshooting Support Coordinator (Electrical Experience)

Here's a Glimpse at What you'll Do :

As a Technical Support Coordinator at Lantech you will :

• Provide technical support via phone, email, and video to customers, service technicians, and spare parts coordinators for all Lantech products.
• Document and troubleshooting electrical, mechanical and programming issues
• Coordinate with internal teams (engineering, manufacturing, sales, etc.) to develop a resolution for the issue.
• Follow up on open service tickets.
• Ensure the service ticket is completely documented and all collaborating data and communication is attached.
• Program PLCs, HMIs, VFDs, Light Curtains, etc. for the parts team
• Create requests to the parts group for warranty and contract parts orders and part quotes based on field service technician requests.

Work schedule is Monday to Friday (8 hours / day) with periodic rotation to cover early or late shift (10am-7pm). Periodic covering of after-hours support is also required which may include coming into the facility to remove a part from a machine on the floor or programming a part for the Lantech Parts Team.

What are we Looking For? (Requirements)

We are look for someone who :

Desired skills

Education

Why Work with Us?

#HP

Job Posted by ApplicantPro