Administrative Assistant

Overview :

Provides administrative support to a department or individual. Duties may include word processing, filing, faxing, answering phones, receiving and directing visitors, scheduling, financial record keeping, coordinating meetings and conferences, obtaining supplies and sorting / distributing mail. May work on special projects. Must be able to multi-task and prioritize. Strong communication skills and organizational skills are essential. Familiarity with MS Office required.

Formal training and on-the job experience using Microsoft Office suite technology, including Word, Excel and PowerPoint. Prefer experience in a case management system or other complex data management program / system. Provide the full spectrum of administrative support

Qualifications :

1+ year experience in an administrative position, with experience preferred in worker's compensation, leaves of absence administration or accommodations a plus.

Proficiency using Microsoft Office Suite technology, including complex document creation, spreadsheet creation, and presentation creation. Prefer demonstrated proficiency in departmental system navigation and report writing, where applicable. Proficiency in case management system preferred.

Detail-orientation

Ability to take initiative, learn new concepts / processes, and improve current processes

Ability to provide rapid, accurate response to confidential / sensitive requests and to handle confidential information

Ability to prioritize multiple simultaneous deliverables and work in a demanding environment

Demonstrated interpersonal, oral and written communication skills

Ability to support AND dedication to work in an environment that values customer service

DUTIES :

• Maintain accurate case documentation in a service center environment.
• Monitor, update, and distribute shared email boxes daily as required.
• Primary focus of the role is to enter, administer and review systems data. Generate, route and file required documents according to schedules and processes
• Format, generate and route reports as applicable Respond to routine departmental questions and respond to general internal / external customer requests
• Upload documentation into various systems, such as record retention system.