Fire Service Technician

Unleash your potential with the Johnson Controls team!As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.Join the Johnson Controls family and thrive in a culture that values your voice and ideas.Your next incredible opportunity is just a few clicks away!Here's What We Have To Offer What we offer Competitive pay Paid vacation / holidays / sick time 10 days of vacation first year! Comprehensive benefits package including 401K, medical, dental, and vision care Available day one!Extensive product and on-the-job / cross-training opportunities With outstanding internal resources!Encouraging and collaborative team environmentDedication to safety through our Zero Harm policyCompany vehicle, tools, and equipment provided to complete all jobs.JCI Employee discount programs (The Loop by Perk Spot)Check us Out : A Day in the Life of the Building of the FutureYour RoleReceive service calls from our Service Resource Center, including brief descriptions of equipment / system malfunctions.Contact customer representatives to ascertain equipment / systems problems.Diagnose and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, and bulletins to repair equipment.Service, troubleshoot, and install various manufacturers' Fire & Life Safety systems, including Simplex systems.When needed use blueprints, diagrams, submittals, specifications, software / systems, programs, schematics, and operational product manuals to support service of our customers equipment.Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure satisfaction.Complete Service Acknowledgements with proper coding through communication devices, such as smartphones and laptops.Obtain customer signatures upon completing service call assignments.Participate in a scheduled on-call rotation and help train or mentor others on the service team.Perform other duties as assigned.What We're Looking For Required : 1+ year of experience or training in low voltage electrical systems, including Fire / Life Safety systems, Access Control, Nurse Call, or Paging systems.Ability to review blueprints, submittals, and operational / product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.High School Diploma or equivalent.Ability to follow verbal and written instructions.Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs.Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within small spaces, crawl spaces, above ceilings, etc.Ability to work flexible hours, including weekends, to meet customer requirements.Occasional overnight travel to attend training or customers.Demonstrate a high level of customer service.Maintain truck inventory to ensure timely response to customer needs.Ability to adhere to, implement, and always follow safety guidelines and procedures.Strong organizational skills, positive attitude, and ability to learn quickly.Possess a valid driver's license and driving record that meets company requirements.Able to pass a pre-employment background and drug test.Retain any licenses required by National, State, and Local codes.Completion of SimplexGrinnell 4120 Network training within 12 months.Preferred : NICET Level I certification.Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.