Talent.com
Relationship Banker I
Relationship Banker ICathay Bank - Headquarters • Queens, NY, United States
Relationship Banker I

Relationship Banker I

Cathay Bank - Headquarters • Queens, NY, United States
30+ days ago
Job type
  • Full-time
Job description

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.

Apply today!

What our team members are saying :

Video Clip 1

Video Clip 2

Video Clip 3

Learn more about us at cathaybank.com

GENERAL SUMMARY

Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products / services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize risk to the bank.

ESSENTIAL FUNCTIONS

Operations

  • Perform deposits and withdrawal transactions.
  • Reconcile and balance teller cash drawer.
  • Process outgoing wires.
  • Essential functions of Safe Deposit box (e.g. entry, opening, maintenance).
  • Assist customers with problem resolution.
  • Assist in ATM balancing.
  • Detect and report fraudulent or suspicious activities by completing BSA reporting as required, Currency Transactions Reports or Monetary Instrument Reports.

New Accounts

  • Perform all aspects of new account opening procedures for all bank products / services.
  • Answer customer inquiries, make appropriate financial solutions and recommendations and assist with problem resolution.
  • Perform customer service functions such as check orders, change of address, return mail processing, supersede signature cards, and other account maintenance changes.
  • Maintain confidentiality of customer information as well as Bank proprietary information.
  • Sales & Service

  • Identify sales opportunities to cross-sell bank products and services to ensure customers' financial goals are met.
  • Provide quality personalized customer service, maintain frequent customer contact to expand relationships and ensure customer retention.
  • Maintain open communication with Bank business partners and make referrals as appropriate (e.g. Financial Advisors, Mortgage Loan Originators, Commercial Lenders).
  • Proactively support branch new business promotions.
  • QUALIFICATIONS

  • College degree in business, accounting or finance preferred or related work experience.
  • 6-12 months of cash handling, customer service in a retail environment, or sales experience preferred. Banking experience is a plus.
  • Desire to learn the banking industry, help others, and work in a professional environment.
  • PC literate and typing proficient. Previous experience with data entry, 10-key, banking software, and Microsoft Word, Excel, PowerPoint and Outlook a plus.
  • Detail-oriented and organized with good note taking and follow-up skills.
  • Good oral and written communication skills - can write clear messages, initiate conversations, and talk to customers about products and services.
  • Good listening and interpersonal skills - can listen without interrupting, seeks clarification, responds professionally, and keeps emotions under control in difficult situations.
  • Ability to work independently and as part of team.
  • Ability to give and receive feedback to improve skills and job knowledge.
  • Can maintain good attendance and arrive consistently at scheduled start time.
  • Bilingual English / Chinese (Mandarin or Cantonese) preferred.
  • Able and willing to commute as required for business needs.
  • OTHER DETAILS

    $19.00 - $23.00 / hour

    Pay determined based on job-related knowledge, skills, experience, and location.

    This position may be eligible for a discretionary bonus.

    Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

    Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy .

    Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

    Click here to view the "Know Your Rights : Workplace Discrimination is Illegal" Poster :

    Poster- English

    Poster- Spanish

    Poster- Chinese Traditional

    Poster- Chinese Simplified

    Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

    Create a job alert for this search

    Relationship Banker • Queens, NY, United States

    Related jobs
    Banking Center Relationship Banker 2

    Banking Center Relationship Banker 2

    Webster Bank • Whitestone, NY, US
    Full-time
    Banking Center Relationship Banker 2.If you're looking for a meaningful career, you'll find it here at Webster.Founded in 1935, our focus has always been to put people first doing whatever we can ...Show more
    Last updated: 30+ days ago • Promoted
    Head Universal Banker, Ridgewood Branch

    Head Universal Banker, Ridgewood Branch

    Citigroup Inc • Kew Gardens, NY, United States
    Full-time
    The Head Universal Banker is a leadership role responsible for providing exceptional service delivery to our internal and external customers while guiding and supporting the branch team.This role n...Show more
    Last updated: 9 days ago • Promoted
    U.S. Private Bank - Private Banker - VP

    U.S. Private Bank - Private Banker - VP

    Chase • Old Greenwich, CT, US
    Full-time
    Show more
    Last updated: 30+ days ago • Promoted
    Branch Banking Client Consultant I

    Branch Banking Client Consultant I

    Flagstar Bank • Merrick, NY, United States
    Full-time
    Branch Banking Client Consultant I.A Branch Banking Client Consultant I provides customers with high quality, prompt, and professional financial services. Responsible for interacting with clients an...Show more
    Last updated: 18 days ago • Promoted
    Teller I Syosset

    Teller I Syosset

    TD Bank • Syosset, New York, USA
    Full-time
    Syosset New York United States of America.TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining featur...Show more
    Last updated: 24 days ago • Promoted
    Part Time Branch Ambassador - Nassau Area

    Part Time Branch Ambassador - Nassau Area

    Capital One • Hicksville, NY, United States
    Full-time +1
    Part Time Branch Ambassador - Nassau Area.The Reimagined Branch Experience : .Welcome to a new idea in banking.Here at Capital One, we're redefining how people bank. You see, we believe banking should...Show more
    Last updated: 26 days ago • Promoted
    Relationship Banker I (PT)

    Relationship Banker I (PT)

    Cathay Bank - Headquarters • Queens, NY, United States
    Full-time
    Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success....Show more
    Last updated: 30+ days ago • Promoted
    Branch Banking Client Consultant II-Licensed

    Branch Banking Client Consultant II-Licensed

    Flagstar Bank • Syosset, NY, United States
    Full-time
    Branch Banking Client Consultant II-Licensed.The Branch Banking Client Consultant II-Licensed provides best in class experience by resolving concerns and providing various product details that focu...Show more
    Last updated: 7 days ago • Promoted
    Teller I - Oceanside

    Teller I - Oceanside

    TD Bank • Oceanside, NY, US
    Full-time
    The Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency while also ed...Show more
    Last updated: 30+ days ago • Promoted
    Citi Wealth - Wealth Relationship Manager - Woodside / Northern Blvd

    Citi Wealth - Wealth Relationship Manager - Woodside / Northern Blvd

    Citigroup Inc • Kew Gardens, NY, United States
    Full-time
    Analyst SAFE Act is a seasoned professional role.Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the ar...Show more
    Last updated: 18 days ago • Promoted
    Universal Banker (Floater)

    Universal Banker (Floater)

    Patriot Bank, N.A. • Stamford, CT, United States
    Full-time
    Supervise and manage the Service Line with processing a variety of financial transactions, while providing excellent customer service. Assists with training, coaching and balancing, and ensures adhe...Show more
    Last updated: 26 days ago • Promoted
    Senior Branch Premier Banker-Southern CT-Westchester

    Senior Branch Premier Banker-Southern CT-Westchester

    Wells Fargo • Rye Brook, NY, United States
    Temporary
    Are you looking for more? Find it here.At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping ...Show more
    Last updated: 21 days ago • Promoted
    Personal Banker

    Personal Banker

    KeyBank • Stamford, Connecticut, USA
    Full-time
    Summer Street - Stamford Connecticut 06905.This is a hire ahead position and will require flexibility to work in all area branches •. Be a problem solver trusted advisor and partner to the people and...Show more
    Last updated: 14 days ago • Promoted
    Teller I Full Time (Richmond Hills)

    Teller I Full Time (Richmond Hills)

    TD Bank • Richmond Hill, New York, USA
    Full-time
    Richmond Hill New York United States of America.TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining ...Show more
    Last updated: 23 days ago • Promoted
    Full Time Branch Ambassador-Bronx

    Full Time Branch Ambassador-Bronx

    Capital One • Scarsdale, NY, United States
    Full-time +1
    Full Time Branch Ambassador-Bronx.The Reimagined Branch Experience : .Welcome to a new idea in banking.Here at Capital One, we're redefining how people bank. You see, we believe banking should fit our...Show more
    Last updated: 26 days ago • Promoted
    Account Manager, I

    Account Manager, I

    Carrington • Old Greenwich, CT, United States
    Full-time
    Come join our amazing team and work Remote !.Provides Processing and Sales support for loan applications received from Wholesale Loan Brokers. Works with assigned Account Manager(s) to facilitate th...Show more
    Last updated: 11 days ago • Promoted
    Associate Private Banker

    Associate Private Banker

    Morgan Stanley • Garden City, NY, US
    Full-time
    Morgan Stanley ("MS") is a global financial services firm that conducts its business through three principal business segmentsInstitutional Securities, Wealth Management, and Asset Management.Wealt...Show more
    Last updated: 13 days ago • Promoted
    Teller I - Oceanside

    Teller I - Oceanside

    TD Bank Group • Oceanside, NY, United States
    Full-time
    Oceanside, New York, United States of America.TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining fe...Show more
    Last updated: 8 days ago • Promoted