Contact Center Representative – Work From Home – Las Vegas, NV
The American Kennel Club Contact Center was recognized at Contact Center Week’s Awards this year in Las Vegas for Excellence in Front-Line Career Development. We were also a finalist for Best in Class Contact Center (1-99 seats).
We are seeking Full-Time Contact Center Representatives to join our team. While helping customers for the world’s largest purebred dog registry, you will enjoy the benefit of working remotely from your home. We are looking for people who enjoy problem-solving while providing our customers with an amazing experience.
- Hours : Monday-Friday, 8 : 30am - 5 : 00pm PT
- Hourly Pay is $19.00 per hour
We offer a paid training class that will be held using technology. You will be provided the necessary equipment however a hard-wired Internet connection is required. Be assured, that you will have plenty of resources and support, which includes coaching and additional training. For some of the additional training, you will be expected to work in the office.
Duties & Responsibilities :
Representatives assist customers with general questions which deal primarily with dog registration, by imparting information about AKC’s many registration policies and requirements.Representatives assist customers by evaluating, researching, and solving their registration problems. Representatives must be able to make problem-solving decisions independently. Representatives will process registration items as the need arises.Representatives provide customers with information about the American Kennel Club and its role in the world of purebred dogs.Representatives provide literature and suggestions to customers seeking to purchase a purebred dog by referring them to the AKC website, or the National Breed Club.Representatives assist customers using the AKC online registration for litters and dogs.Qualifications :
Must live in the Las Vegas Nevada area.Must have a direct wired connection to their modem or router, with 10MBps download speeds and nearly 1 MBps upload speeds available within 6 feet of the home office set up. Your computer or router should be physically connected to the modem by a cable. No wireless connection.High school graduate or equivalentMust have a pleasant and articulate telephone voice / manner; a responsible and professional attitude; and be able to function under pressure and maintain composure. The ability to learn and retain extensive information about the AKC registration system as well as other AKC department functions is essential.