E-commerce Client Care & Retail Specialist

Job Description and Background

Wilson's Estate Jewelry is a predominantly E-commerce based retailer located in Philadelphia with a physical showroom showcasing our collection by appointment only. We are a growing team looking to bring on a strong Client Care & Retail Specialist professional to interface with our clients across a variety of mediums, develop proactive client retention practices, and implement dynamic outreach campaigns centered around email as well as SMS marketing.

Facets of This Job Include :

Client Care & Customer Relations

Customer correspondence relating to : phone reception and appropriate filtering, email, E-Commerce messaging platforms and live website inquiries

Client request list maintenance and outreach

Targeted client appreciation outreach

Order request maintenance

Front facing store maintenance

Email & SMS Marketing

Structure and launch email blasts

Structure and launch automated campaigns designed for both short term and long term client retention

E-Commerce Listing Oversight

Assist in production of hand modeled and templated product photos for the website

Push finalized listings to various sales channels

Requirements

Excellent writing and communication skills; excellent interpersonal skills

Meticulous attention to detail

Ability to multi-task in a fast paced work environment

Exceptional customer service skills

Experience with Canva is preferred

Must be comfortable with working onsite Monday through Friday 10 AM to 6 PM

Must be dog friendly : )