Customer Success Manager

About Us

We are a global, AI-led IT Systems Integrator and Consulting firm that helps enterprise and upper–midmarket organizations turn complex technology landscapes into a competitive advantage. By harnessing the power of automation and AI, we enable our clients to unlock the full potential of their data and transform technology into a strategic asset—making their businesses smarter, faster, and future-ready.

Our practices span Data & AI, Integration & Automation, and packaged enterprise platforms such as SAP, Salesforce, and Oracle. We deliver project-based implementations, specialized staffing, and multi-year managed services that drive measurable business outcomes.

As we continue to grow, we’re seeking an experienced Customer Success Manager (CSM) to support and grow our existing client base in the Bay Area.

Role Overview

The Customer Success Manager (CSM) is responsible for retaining and growing a defined portfolio of existing enterprise customers. You’ll own gross and net revenue retention (GRR / NRR), drive adoption and value realization, and manage executive relationships post-sale.

Working with Client Partners, this role bridges delivery and account growth — ensuring operational excellence, governance, and measurable business outcomes across our customer portfolio. You will also collaborate closely with delivery leadership, and architects to identify expansion opportunities and continuously elevate the client experience.

Key Responsibilities

• Retain and grow a named book of enterprise accounts focused on GRR / NRR, adoption, and executive relationships post-sale.
• Coordinate cross-functional teams (architects, engineers, SMEs, vendors) to deliver outcomes and exceed customer expectations.
• Build and execute outcome-based success plans that align client objectives to service delivery and measurable KPIs.
• Oversee managed services operations : planning, backlog, release cadence, incident / problem / change governance, and SLA / SLO stewardship.
• Analyze, Identify, and Mitigate customer churn and project risks to improve performance and drive adoption.
• Identify and shape expansion opportunities —add-on projects, managed service tiers, training, or enablement—and partner with Sales on commercials and change orders.
• Build stakeholder maps and executive narratives that translate technical progress into business value and future investment opportunities.

Qualifications

Why Join Us

Ready to help our customers succeed and grow with us?

If you’re passionate about driving measurable client outcomes and enjoy blending delivery excellence with strategic account growth, we’d love to meet you.

👉 Apply now or reach out directly for a confidential conversation.