Store Manager

Store Manager

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to lastfor you to be yourself in.

Coach is part of the Tapestry portfolioa global house of brands committed to stretching whats possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Retail Job Description

Reports to : General / District Manager

Store Manager

Selling and Service

• Understands organizational objectives and makes decisions that align with company priorities and values
• Endorses, models and develops team to deliver Coachs selling and service expectations
• Manages sales strategies, initiatives and growth across all categories
• Flexes store business strategies and personal selling techniques to contribute to overall store and financial results
• Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers
• Sales / productivity goals : sets and communicates goals for the team, tracks stores performance at all times and achieves sales through team
• Productivity Management : holds the management team accountable for floor supervisor productivity, personal productivity and management contribution
• Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
• Develops a clienteling strategy in partnership with the District Manager; implements and monitors strategy over time to achieve business goals and objectives
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
• Builds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace
• Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coachs guide to style
• Acts as a brand ambassador in the local market / mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)
• Coaches team on how to incorporate trends into their selling experience with customers
• Influences customers purchase decisions by balancing patience and assertiveness
• Sensitive to customer and teams needs and tailors approach by reading cues
• Resolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinking
• Encourages team to build long-term relationships with customers to drive business
• Develops both self and individual product knowledge skills and remains aware of current collections
• Protects and drives the needs of the business at all times
• Understands the positive sales impact staffing has on the business; recruits and hires accordingly
• Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing
• Ensures all daily tasks are completed without negatively impacting service of Coach standards

Workplace and Environment

Operations

Additional Requirements

Experience : 1 to 3 years of previous Store Manager experience in a luxury retail service environment preferable. Possess current knowledge of fashion trends and competition in the marketplace.

Education : High school diploma or equivalent; college degree preferred.

Technical : Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)

Physical : Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above / bend to obtain product for customers from store fixtures / shelves at various heights and climb ladders / stairs / step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product / cartons up to fifty pounds to process product shipment / transfers.

Schedule : Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mothers Day, etc.).

Note : This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Coach is an equal opportunity and affirmative action employer.

Our Competencies for All Employees