Home Mortgage Single Point of Contact Relationship Senior Specialist

Single Point of Contact (SPOC) Relationship Specialist

Are you ready to build meaningful relationships while helping customers navigate complex financial challenges?

Citizens Bank is seeking a Single Point of Contact (SPOC) Relationship Specialist to serve as the primary liaison for borrowers throughout the default, loss mitigation, foreclosure, and bankruptcy processes. In this role, you'll play a key part in helping borrowers identify and implement solutions to address financial hardships, all while ensuring compliance with investor and regulatory requirements.

If you're a problem-solver with strong communication skills and a passion for making a difference, this may be the perfect opportunity for you!

What You Can Expect in This Role :

• Customer-Centric Approach : Field a variety of customer calls with passion and deliver high-quality solutions to assist customers facing financial hardship.
• Problem-Solving Focus : Offer a wide range of assistance options to meet each customer's needs and provide suitable repayment solutions.
• Extensive Training : Benefit from cutting-edge tools, including advanced AI simulations, to prepare for real-world scenarios.
• Dedicated Support : Work closely with leaders and peers who are committed to helping you succeed.
• Collaborative Culture : Join a team that values teamwork, growth, and career development.
• Job Satisfaction : Take pride in producing high-quality work that makes a difference.

Key Responsibilities :

Basic Qualifications :

Preferred Qualifications :

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What We Offer :

Ready to Make an Impact? If you're passionate about delivering exceptional service and helping customers through financial challenges, apply today to join our team as a Single Point of Contact (SPOC) Relationship Specialist at Citizens Bank!

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status / parenthood, medical condition, military or veteran status, national origin, pregnancy / childbirth / lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and / or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.