Client Success Lead (Senior Analyst or Associate), Private Equity

SSI (U.S.) Inc. d / b / a Spencer Stuart

Spencer Stuart is an equal opportunity and affirmative action employer F / M / Disability / Vet / Sexual Orientation / Gender Identity.

Location : New York

Full / Part Time : Full time

Req ID : R4531

POSITION SUMMARY

The Client Success Lead, Private Equity (PE) will be a key strategic team member for select Managed / Growth clients within PE. This role will be a strategic thought partner to Consultant "Client Leads" across three to five strategic accounts to help identify opportunities for business development and drive an exemplary and consistent client experience across the portfolio of work being done. Success in this role will better enable account teams to focus on delivering exceptional client service, while staying aligned and informed as part of increasingly complex coverage efforts. By managing the rhythm of business, such as quarterly business reviews, internal account updates for aligned Spencer Stuart teams, and news communications, the Client Success Lead ensures that leadership and stakeholders are consistently informed and aligned on all account activity. The role also supports compliance with internal processes and client requirements, while proactively identifying and resolving operational risks.

In addition to overseeing core account operations, the Client Success Lead is responsible for driving regular client communications, maintaining Quest data accuracy, and facilitating consistent internal communications across the dedicated account team. Lastly, this individual will partner closely with Private Equity's Strategic Account Manager and broader leadership to develop, implement, and execute best-in-class account management processes across the practice. This includes, but is not limited to, serving as a thought partner on account plans, process improvement / systems implementations for Client Leads, driving BD execution and identifying areas of opportunity, learning and development programs for new Client Leads, and broader collaboration initiatives for our Client Lead cohort.

Success in this role is measured both quantitatively and qualitatively. Quantitatively, financial performance, market penetration (regionally, by industry, functionally, by service line), CSS Scores, and win / loss rate will be consistently measured. Qualitatively, this individual is expected to streamline workflows, enhance collaboration across teams, and deliver timely, actionable insights that support business development and client engagement. This role is designed to elevate the operational excellence of Spencer Stuart's most strategic accounts, ensuring they are well-positioned for growth, efficiency, and long-term success.

KEY RELATIONSHIPS

Reports to

• Practice Manager, Strategy and Operations
• Strategic Accounts Manager

Partners closely with

Other key relationships

Position location : Global remit, with alignment to a home-office ideally in New York City

KEY RESPONSIBILITIES

Contribute to the broader PE strategic account agenda through template creation, agenda setting, technology enhancements, and investment planning.

Research and benchmarking against market activity and peer clients.

IDEAL CANDIDATE

Successful candidates will be self-directed, independent, and able to proactively address the needs of our Private Equity business. They must be able to work in a fast-paced, quick-turn work environment, and demonstrate a passion and ability for strategic commercial thinking to deliver the highest caliber service within a highly demanding environment. In addition, they must collaborate effectively with a wide range of global, internal and external stakeholders to expand existing client relationships and create new relationships. They will be graceful under pressure, enjoy fast-paced environments, and be excellent multitaskers with an ownership mindset and results orientation.

Specific experience should include :

The base compensation range for this position is $80k-$110k per year. The actual base compensation offered within this range will be dependent on the individual's skills, experiences, and qualifications. This position will be eligible to participate in our annual discretionary bonus program.

Spencer Stuart also offers a competitive benefits package, which includes :

Spencer Stuart is a proud equal opportunity and affirmative action employer. We are committed to non-discrimination without regard to actual or perceived race, ethnicity, creed, color, religion, gender (including pregnancy, childbirth or related medical conditions), national origin, immigration status, ancestry, age, marital status, protected veteran status, physical or mental disability, medical condition, genetic information, sexual orientation, gender identity, or any basis prohibited under applicable federal, state or local law.

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PI280323532

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