Claims Manager, Workers Compensation (North-East Region)

Claims Manager, Workers Compensation (North-East Region)

Zurich is looking for an accomplished Workers Compensation Claims Team Manager for our Northeast region. This position offers a hybrid work schedule from our Parsippany or Boston offices or a fully remote setup based in one of the following states : Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, or Vermont.

With measured oversight, you will lead and direct a Worker Compensation team of technical Claims Professionals in managing low to high exposure claims in personal or commercial property / casualty lines of business. Your role involves coordinating team activities, ensuring performance, fostering development, and offering coaching to maximize contributions and drive employee growth and operational enhancements.

In this role you will be responsible for :

• Drive superior claims results for low to high complexity and exposure, personal or commercial claims in property / casualty lines of business by providing direction, technical guidance, and tracking and reporting on key metrics.
• Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers and brokers, and analyzing and resolving quality and customer service problems.
• Achieve best practices by reviewing claims files, identifying trends and recommending improvements.
• Manage corporate expenses by monitoring file allocations, resources and other expenditures to ensure appropriateness.
• Ensure compliance with all legal, regulatory and internal control requirements.
• Provide claims insights to assist business units by collaborating in product development, customer / broker stewardship and prospect meetings.
• Motivate and lead a high-performance team by attracting, onboarding, recruiting and retaining team members.
• Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company's policies.
• Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications.
• Create a workplace culture that is consistent with the Zurich mission, vision and Zurich Basics.
• Protect Zurichs reputation by keeping claims information confidential.
• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Basic Qualifications :

Preferred Qualifications :

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. The proposed salary range for this position is $98,300.00 - $130,000.00, with short-term incentive bonus eligibility set at 15%.

Zurich is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.