Patient Engagement Manager

A company is looking for a Manager, Patient Engagement.

Key Responsibilities

Lead and manage the daily operations of the Care Advocate team, ensuring consistent performance

Oversee daily contact center operations and monitor team metrics and outcomes

Drive the execution of patient engagement strategies and collaborate with internal partners

Required Qualifications

Bachelor's Degree or higher

5+ years of experience in a healthcare contact center or patient outreach setting

2+ years of lead or supervisory experience

Strong leadership skills with a focus on team performance and accountability

Data-driven mindset with the ability to interpret performance metrics