Customer Service Home Agent - Bilingual - French Canadian / English

Customer Service Home Agent

At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcomeboth here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.

L.L.Bean is looking for bilingual (French Canadian / English) Customer Service Home Agents to take incoming calls from our customers while working from home. In this year-round position, you'll be the friendly voice welcoming both English and French speaking customers to L.L.Bean, placing their orders and answering their questions, all from the comfort of your Maine home office. Our phone lines are open from 8am-8pm, 7 days a week. Within that time frame, we are looking for candidates that can provide at least 30 hours per week of availability, and especially those that can work until 8pm. All applicants must reside in the state of Maine. All applicants must be fluent in both French Canadian and English. Starting pay is $21.36 / hr., plus employees will earn an extra $1 / hr. for hours worked after 6PM.

We are looking for fluent bilingual French & English speakers who have :

• An interest in providing excellent customer service
• Experience (or aptitude) enhancing the customer experience by suggesting companion items
• Strong communication and interpersonal skills
• The ability to learn new computer systems quickly

A quiet, dedicated workspace in your Maine home, a tech-savvy spirit, with your own computer, internet, and webcam, all of which meet our requirements (details below).

Here's what makes this work-from-home opportunity in Maine stand out :

Ready to join the adventure? Please review more specific expectations below :

Home Office Requirements

To participate in the L.L.Bean Home Agency program, your home office must meet all the following standards. There are no exceptions.

Technology Requirements

Personal Computer

Internet

Personal Phone Access

Workspace Requirements

L.L.Bean Provides :

Interview Requirements :

If you are hired, the L.L.Bean-provided equipment will be mailed to you. Once you are set up, virtual, web-based training classes are scheduled separately. Again, a working web camera is required.

The application for this position requires screenshots or pictures of your computer's operating system, RAM, and results of an internet speed test from your proposed home office location. Please be aware of this when you start your application.

At L.L.Bean, we understand that it is everyones responsibility to create and foster an inclusive environment where everyone can be themselves at work and make it easy for others to do the same.

Health and Safety Requirement : Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.

If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.

If your experience looks a little different from what we've identified and you think you'd be great at this role, wed love to learn more about you! At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.