IT Service Desk SupervisorValleyfair • Shakopee, MN, US

No longer accepting applications

IT Service Desk Supervisor

Valleyfair • Shakopee, MN, US

1 day ago

Job type

Full-time

Job description

Job Description

Overview :

Job Title : IT Supervisor
Location : Shakopee, MN
Job Type : Full-Time, Year-Round
Salary Range : $56,025 - $74,700 per year, depending on experience

Benefits :

Health Insurance : Medical, dental, and vision coverage

Retirement Plan : 401(k) with company match

Paid Time Off : 15 days of vacation, 11 holidays, and 6 sick days

We are seeking a detail-oriented and proactive IT Service Desk Supervisor to join our team. This is a supervisory role responsible for overseeing daily IT operations, ensuring reliable system performance, and delivering high-quality support to end users. The ideal candidate will have strong technical expertise in systems administration, excellent problem-solving skills, enjoy working with others to accomplish diverse and challenging tasks, and the ability to collaborate effectively across multiple teams.

Responsibilities :

Collaborate with corporate level IT Teams, other IT system supervisors, external vendors, and other users and management to ensure reliable operations, address escalated issues, and enhance efficiency across IT systems.

Manage user accounts and software permissions utilizing Active Directory and other on-premises services.

Oversee the installation, configuration, and management of various end devices including but not limited to, Digital signage, POS terminals, end user Computers, and any other miscellaneous hardware needs.

Manage and maintain IT assets, ensuring proper device lifecycle and security compliance.

Communicate effectively with diverse teams across the company, internal divisions and external vendors on support updates, and project planning.

Effectively manage a small team of seasonal employees to maintain support standards, including team scheduling and project labor management.

Provide end-user support for hardware, software, and access requests with a customer-focused approach.

Oversee escalation and resolution of helpdesk tickets in a timely and efficient manner to maintain service level expectations.

Qualifications :

Associate's degree or vocational / technical school

3-5 years’ work-related experience.

Knowledge of Microsoft Technologies to include Active Directory, Client / Server, PowerShell, Azure, and Office 365

Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.

Ability to work nights, weekends, and holiday periods to meet business needs

Create a job alert for this search

Service Desk Supervisor • Shakopee, MN, US

Related jobs

Service Technician I

Securitas Electronic Security • Chanhassen, MN, United States

Full-time

Securitas Technology Corporations is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world.STC offers a full portfol...Show more

Last updated: 27 days ago • Promoted

Part-Time Side Work - Earn on Top of Your Day Job

Finance Buzz • Montgomery, Minnesota, US

Part-time +1

We’re looking for people interested in a part-time remote opportunity to supplement their main income.This position is ideal for professionals, freelancers, and anyone who wants to improve their fi...Show more

Last updated: 30+ days ago • Promoted

Team Leader

Integer Holdings • Chaska, MN, United States

Full-time

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.At Integer, our val...Show more

Last updated: 8 days ago • Promoted

Retail Customer Service Specialist (Shared-Multiple Locations)

The Sherwin-Williams Company • Shakopee, MN, United States

Full-time

The individual selected for this role will be expected to work at Store #3482, located at : 8108 Old Carriage Court N, Shakopee, MN 55379. This position is essential to the success of our retail stor...Show more

Last updated: 1 day ago • Promoted

Intern-Business Development

Commscope • Shakopee, Minnesota, US

Full-time

Internship Programs at CommScope.As CommScope designs and builds connectivity for the world's most advanced networks, we're building something equally as important : careers for forward-thinking, in...Show more

Last updated: 1 day ago • Promoted

Front Desk- Night Audit

My Place Hotels • Shakopee, MN, USA

Full-time

Quick Apply

My Place Hotel is looking for motivated employees to become part of our team!.Responsibilities include all aspects of guest accommodations including : . Positive, friendly, guest-focused attitude.Info...Show more

Last updated: 30+ days ago

Restoration Supervisor

BluSky • Chanhassen, Minnesota, United States

Full-time

This position has a starting pay of up to.Medical, Dental, and Vision Insurance.What does a Restoration Supervisor do?.Whether it's a broken pipe or a major storm, when people have an emergency, th...Show more

Last updated: 7 hours ago • Promoted • New!

Supervisor Patient Financial Services

Ridgeview Medical Center • Waconia, MN, United States

Full-time

This position has the opportunity to work hybrid after successful completion of training.This position is responsible for the coordination of all activities related to the billing process.Ensures t...Show more

Last updated: 30+ days ago • Promoted

Team Member

Circle K • Hamel, MN, US

Part-time

Store 2746392 : 200 Highway 55, Box 128, Medina, Minnesota 55340.Customer Service Representative.We want you to join our team as a Customer Service Representative. If you have the desire to be challe...Show more

Last updated: 1 day ago • Promoted

Operations Supervisor - Receiving (Onsite ~ Shakopee, MN)

ReSound • Shakopee, MN, US

Full-time

Operations Supervisor ~ Receiving.This position oversees and manages the day-to-day activities of their respective Division Operations Area. As an Operations Supervisor, you will set expectations an...Show more

Last updated: 11 hours ago • Promoted • New!

Restaurant Delivery - Sign Up and Start Earning

DoorDash • Le Center, US

Full-time +1

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show more

Last updated: 10 hours ago • Promoted • New!

IT Manager

Tolomatic, Inc. • Hamel, MN, US

Full-time

Quick Apply

Information Technology Manager Hybrid Role : .Hamel, MN We’re the Trusted Partner When Motion Matters.Our actuators are at the heart of the automation revolution. Our passion for linear motion i...Show more

Last updated: 30+ days ago

Senior Manager, ServiceNow Architect

Entegris • Chaska, MN, United States

Full-time

Senior Manager, ServiceNow Architect.Here at Entegris, we use advanced science to enable technologies that transform the world, and we are seeking employees who have the drive to continue that miss...Show more

Last updated: 30+ days ago • Promoted

Cybersecurity Threat Analyst Co-Op - Spring 2026

Entegris • Chaska, MN, United States

Full-time

Cybersecurity Threat Analyst Co-Op - Spring 2026.Cybersecurity Threat Analyst Co-Op - Spring 2026.Here at Entegris, we use advanced science to enable technologies that transform the world, and we a...Show more

Last updated: 30+ days ago • Promoted

Maintenance Supervisor

Cameron s Coffee and Distribution Co • Shakopee, MN, US

Full-time

The Maintenance Supervisor is responsible for overseeing the day-to-day operations of the maintenance department and evaluating systems or facilities to determine maintenance or repairs that need t...Show more

Last updated: 1 day ago • Promoted

Outside Sales Representative

Platinum Supplemental Insurance • Montgomery, MN, US

Full-time

Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...Show more

Last updated: 18 days ago • Promoted

Retail Service Specialist

O'Reilly Automotive • Long Lake, MN, US

Full-time

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift ...Show more

Last updated: 30+ days ago • Promoted

Field Service Technician - Level 1

Sunbelt Rentals • Shakopee, MN, United States

Full-time

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry.From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job...Show more

Last updated: 30+ days ago • Promoted