Housekeeper

Housekeeper

The Rose Gaming Resort is a $480 million gaming and entertainment complex destination, located alongside I-95 in Dumfries, Virginia. Along with exciting gaming action, The Rose Gaming Resort provides a luxury hotel, eight bars and restaurants, a space for meetings and events, 50,000+ square foot gaming space and over 1,650 Historical Horse Racing machines, and over 80 acres of green space. The Rose Gaming Resort generates an estimated $35.5 million in annual tax revenues and employs more than 500 team members.

Job Summary

Summary / Function : Under the general direction of the Housekeeping Supervisor, and / or Housekeeping Manager, cleans rooms and public areas in the Hotel. Maintains confidentiality of all privileged information.

Essential Duties and Responsibilities

• Responsible for cleaning all guestrooms, make beds, and provide clean terry and robes. Clean, dust, sanitize, collect garbage and replenish all collaterals, supplies, amenities and coffee pods and condiments.
• Respects all guest request and preferences, while adhering with the enterprise's policies and applicable laws.
• Possesses the ability to find solutions to guest complaints and aid resolve problems. Reports maintenance issues to the Room Inspector or the Supervisor. Ability to carry a radio and wear an earpiece discretely to communicate with team members.
• Conducts constant inspections of the hotel guestrooms as assigned on a daily basis to ensure adherence to our cleanliness and maintenance standards.
• Ensures proper usage of chemicals and cleaning supplies by following OSHA rules and completing training for chemical usage, in addition to ensuring proper labeling of hazardous supplies in accordance with federal, state, local, and enterprise regulations.
• Ensures all equipment is maintained and used accordingly, while following health and safety guidelines and policies and procedures.
• Proactively motivates employees to collaborate, learn, perform, and develop their skills. Works with a diverse team of well-trained team members by leading by example, empowering, sharing knowledge, and coaching throughout the employment lifecycle.
• Reports all maintenance issues pertaining to guest rooms to the Office Coordinator and report all guest requests to the Supervisor or the Office Coordinator as needed.
• Performs other duties as assigned to support the efficient operation of the department.

Required Skills and Abilities

Education and Experience

Certificates, Licenses, and Registrations : Virginia Racing Commission License

Valid Driver's License with a minimum of three (3) years driving experience.

Physical Requirements & Working Conditions

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players, and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.