Senior Delivery Manager

The Senior Delivery Manager is responsible for managing the full lifecycle of technical product and program delivery, from business case creation and approval, requirements definition, implementation, testing, deployment, and ongoing value stream management, working with a cross-functional team of business and technical resources. The ideal candidate will have previous experience functioning leading both Agile / Scrum-based work as well as traditional technology project management. This person will have strong people, communication / presentation, and leadership skills. The incumbent will be a detail- oriented self-starter able to independently take on challenges and drive reliable implementation of application development, infrastructure, and related technology solutions. The Senior Delivery Manager will be accountable for the success of the initiative and work closely with business, product, and IT sponsors to ensure that measurable outcomes are delivered as expected.

This is a hybrid role requires 3 days a week onsite at our Newton, MA office.

Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment-with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you're caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you're the difference.

Essential Functions / Responsibilities

Organize and facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, backlog refinement, demos, Scrum of Scrums (SOS) and other Scrum- related activities.

Assist with and help lead PI Planning

Coach agile teams and communicate agile concepts and benefits to the team and stakeholders while taking a pragmatic / flexible Agile approach when required.

Facilitate Agile SAFe and Scrum Trainings

Tracks and communicates progress metrics and performance to leadership and stakeholders

Responsible for removing impediments and guiding the team to remove impediments

Support the Product Owner, with respect to grooming and managing the product backlog

Experience leading organizations through Agile transformations

Mentors junior Scrum Masters

Experience serving Scrum teams in a variety of different contexts (different team sizes, different organizations, different cultures, co-located and distributed)

Thoroughly understand initiatives in order to facilitate the definition of project scope, goals, deliverables and ultimately create work plans

Consult with management and support development of initiative business case, stage gate documentation, resource plans, and budgets

Develop delivery plans based on a clearly articulated approach and strategy, specifying required tasks and resources and their required skill sets, specific deliverables, milestones, dependencies, identification of risks, and mitigation plans

Effectively drive the requirements definition and testing process, working closely with the business analyst(s), quality engineers and business stakeholders

Provide leadership and direction to project team members; driving accountability and engagement; coordinate activities of project resources to ensure project progresses on schedule and within budget

Monitor, report and follow-up on the status and next steps of delivery

Effectively identify, analyze, and communicate downstream impacts of changes, navigating changes effectively by removing barriers

Coordinate across engineering, finance, contractors, and other partners to ensure a clear view of current and forecasted budget expenditures while supporting validation and approval of external invoices

Effectively apply Bright Horizons IT delivery methodology and enforce project standards

Prepare for engagement reviews, stage gates, and quality assurance procedures

Risk and Issue Management : Proactively identify, document, mitigate and report on Risk, Action, Issue and Decision (RAID) items for of all project components

Facilitate team, vendor and steering committee meetings with finesse and clear communications. Adjust communication strategy and approach to match the needs of specific business groups, individuals and partners and ensure that all materials created for communicating and facilitating discussion of intended approach are carefully tailored to the intended audience to ensure that business owners can give complete and accurate feedback

Lead weekly status meetings with delivery team leads and sponsors

Effectively communicate relevant delivery information to senior leadership

Develop and present engaging, informative, well-organized presentations that are effectively tailored to the intended audience

Ensure that feedback from key business owners is fully acknowledged and incorporated into functional specifications, process flow diagrams and project plans to give business leaders the confidence that they are being heard and that their needs will be met

Serve as a communication bridge between business leaders and developers to facilitate understanding of initial requirements, questions, and changes across these groups.

Resolve and / or escalate issues in a timely fashion

Understand how to communicate difficult / sensitive information tactfully

Be a champion for the initiative and the delivery team

Motivate team to work together effectively and respectfully

Effectively utilize each team member to his / her fullest potential

Acknowledge and appreciate each team member's contributions

Facilitate retrospective reviews to ensure that course correction is possible in a proactive manner or that learnings can be applied to future projects

Mitigate team conflict with transparency to mitigate any risks to project success

Minimum Qualifications :

Bachelor's Degree in Engineering, Technology, Business, or related field

7years Experience as a scrum master and projectmanager total

5years of IT experience

Full project lifecycle in both traditional and agile modes from conception to production, managing all aspects of solution delivery including inception, scope definition, business case development and approval, resource planning, requirements gathering through development and deployment, budget management, status reporting, and risk management.

Preferred qualifications :

5-10 years of IT project planning and management experience, preferably within a technology department or organization with experience in the following areas :

Leadership - Leading, motivating and directing a cross-functional workgroup while being flexible in a fast- paced, changing environment, prioritizing, and executing tasks while reacting to project adjustments and alterations promptly and efficiently

Methodology and Tools - Structured delivery management methodologies with formal tools / approaches. Experience with recognized Agile Delivery management tools including Microsoft Azure Development Ops (ADO), Microsoft Project, Jira, Microsoft Teams, Microsoft SharePoint : possess technical competency with various software programs including Word, Excel, PowerPoint, and Visio

Communication - Excellent facilitation, verbal and written communication and interpersonal skills with the ability to communicate effectively at all levels and to all functional groups, translating technical requirements and issues into appropriate business context.

Vendor Management - Apply best practices for management key business partnerships licit cooperation from a wide variety of sources including team members, other internal departments, and external parties (such as 3rd party partners)

Self-Direction - Self-starter with the ability to work independently with minimal supervision in a dynamic environment with rapid development cycles, multifunctional teams, and tight project timeframes.

Certifications Desired - Certified Scrum Master (CSM), Certified SAFe Scrum Master (SSM and or Project Management Professional (PMP)

At this time, Bright Horizons will not sponsor an applicant for employment authorization / visa for this position.

The annual for this position is between $122,000 - $162,000 . The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

This position is also eligible for bonus.

Benefits :

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements :

Medical, dental, and vision insurance

Paid vacation, sick, holiday, and parental bonding leave

401(k) retirement plan

Long-term and short-term disability insurance

Life insurance

Money-saving discounts and financial planning tools

Tuition assistance and education coaching

Caregiving support and resources for the children and adults in your family

• Learn more at https : / / careers.brighthorizons.com / us / en / health-and-wellness

Life at Bright Horizons :

At Bright Horizons, you're more than your job title - you're the difference. Whether you're nurturing a child's first steps or supporting the systems behind the scenes, your work creates real impact. We're a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future - for yourself and for others.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources : Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Life at Bright Horizons :

Our people are the heart of our company. Because we're as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us .

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources : Know Your Rights , Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA) .

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.