Bilingual Video Teller (Part-Time)

Description Starting Salary : $19 / hour and up

As a Citizens Teller - YOU make a real difference for our customers

and the branch team.   What you'll do You’ll greet our

customers in our lobbies. You’re comfortable enough with technology

to demonstrate how to use our mobile app, or our ATMs, to complete

simple transactions. You’ll create amazing experiences for our

customers, looking for opportunities to help them achieve their

financial goals by providing personalized advice and solutions that

meet their needs, and connect them to our Bankers for the next

step. Your knowledge of Citizens products and benefits will educate

customers, and allow you to effectively respond to questions and / or

concerns. All financial policies and procedures will be followed,

including proper cash handling, state and local laws and

regulations. What you'll get Meaningful work & relationships –

Help customers with important financial decisions that impact their

lives like building a business, buying a house, paying for school

or helping them realize their long-term financial goals. Colleagues

and leadership listen to your ideas and feedback. Commitment to

community – Give back with 4 hours of paid time off annually for

volunteering, separate from regular PTO, and have your donations to

eligible 501(c)(3) organizations matched, up to $1,000 annually.

Career opportunities, reward, and upskilling – See your hard work

rewarded with promotions and opportunities to grow your career

through training, coaching, career planning and development

resources that enable you to branch off in any direction your

talents and interests take you. Exceptional benefits – Receive

comprehensive health care coverage, including medical, dental and

vision plans, a 401K with corporate match, tuition assistance,

mental health and wellbeing programs, discounts on student loan

refinancing, and more. Required Qualifications High School degree

or GED  Bilingual in Mandarin  Minimum of 6 months

experience processing transactions (cash and / or digital

payments)  Minimum of 1 year demonstrated customer experience,

recommending and referring products and services to customers

Strong listening and communication skills Ability to effectively

ask questions and identify needs to enhance and develop a long-term

customer relationship Ability to problem solve and provide

solutions to customer issues Customer-centric to deliver

exceptional service Comfortable with using digital technology to

support the delivery of business goals Ability to work branch

hours, which can include weekends and evenings Qualified candidates

must complete a video interview assessment after applying as the

next step, to be completed within 7 days of receiving the link. How

to prepare : Set aside 30-45 minutes for the self-guided assessment

that includes games and questions. Find a quiet place to record and

be camera-ready. You’ll need a smartphone, tablet, or desktop

computer with your camera and microphone enabled. You’ll answer

questions to share your skills and experience, and bring your

personality to the interview. This step accelerates the interview

process, moving qualified candidates to hiring manager interview

fast. Preferred Skills / Experience ~1 year of experience processing

transactions (cash and / or digital payments)  ~ Motivates

others, like teammates, business partners, and specialists, through

collaboration ~ Process-oriented, energetic, detail-oriented and

ability to multitask effectively Hours & Work Schedule Hours

per Week : 20 Work Schedule : Varies with branch needs and may

include weekends and evenings Pay Transparency ​ The salary

range for this position is $21.85- $27.00 per hour. Actual pay is

based on various factors including but not limited to the

work location, and relevant skills and experience. ​ We offer

competitive pay, comprehensive medical, dental and vision coverage,

retirement benefits, maternity / paternity leave, flexible

work arrangements, education reimbursement, wellness programs

and more. Note, Citizens’ paid time off policy exceeds the

mandatory, paid sick or paid time-away policy of every local

and state jurisdiction in the United States. For an overview of our

benefits, visit . Some job boards have started using

jobseeker-reported data to estimate salary ranges for roles. If you

apply and qualify for this role, a recruiter will discuss accurate

pay guidance. Equal Employment Opportunity Citizens, its parent,

subsidiaries, and related companies (Citizens) provide equal

employment and advancement opportunities to all colleagues and

applicants for employment without regard to age, ancestry, color,

citizenship, physical or mental disability, perceived disability or

history or record of a disability, ethnicity, gender, gender

identity or expression, genetic information, genetic

characteristic, marital or domestic partner status, victim of

domestic violence, family status / parenthood, medical condition,

military or veteran status, national origin,

pregnancy / childbirth / lactation, colleague’s or a dependent’s

reproductive health decision making, race, religion, sex, sexual

orientation, or any other category protected by federal, state

and / or local laws. At Citizens, we are committed to fostering an

inclusive culture that enables all colleagues to bring their best

selves to work every day and everyone is expected to be treated

with respect and professionalism. Employment decisions are based

solely on merit, qualifications, performance and capability. Why

Work for Us At Citizens, you'll find a customer-centric culture

built around helping our customers and giving back to our local

communities. When you join our team, you are part of a supportive

and collaborative workforce, with access to training and tools to

accelerate your potential and maximize your career growth

Background Check Any offer of employment is conditioned upon the

candidate successfully passing a background check, which may

include initial credit, motor vehicle record, public record, prior

employment verification, and criminal background checks. Results of

the background check are individually reviewed based upon legal

requirements imposed by our regulators and with consideration of

the nature and gravity of the background history and the job

offered. Any offer of employment will include further

information.