Support Operations Associate

Support Operations Associate

As a temporary Customer Experience Representative located in Lebanon, TN, you will become a vital part of a supportive team dedicated to assisting customers, sales representatives, and end users globally. This temporary position is situated within a call center environment, where you will contribute to delivering exceptional customer service.

Responsibilities :

• Handle inbound and outbound scripted calls with professionalism and empathy.
• Follow structured guidance and support to resolve customer inquiries.
• Perform accurate data entry and maintain up-to-date records.
• Learn and assist with order entry processes and ERP system navigation.
• Provide timely and courteous support to customers and internal teams.
• Escalate issues appropriately and follow up to ensure resolution.
• Maintain a positive and professional demeanor in a fast-paced environment.
• Support the broader Customer Experience team as needed.

Essential Skills :

Additional Skills & Qualifications :

Work Environment :

This role operates 100% in an office environment from Monday through Friday, 8 am to 5 pm, with a one-hour lunch break. The call center typically accommodates 10-20 people, and you will manage approximately 17 calls per hour. The office features a welcoming atmosphere with a cafeteria onsite. Company culture holds significant importance, fostering a collaborative and supportive work environment.

Job Type & Location :

This is a Contract position based out of Lebanon, TN. Pay and Benefits The pay range for this position is $23.00 - $25.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type :

This is a fully onsite position in Lebanon, TN.

Application Deadline :

This position is anticipated to close on Dec 3, 2025.

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.