Program Manager, Client Onboarding

Who we are :

Tinuiti is a performance and data-driven digital marketing leader, focused on every aspect of the customer journey across the quadropoly of Google, Facebook / Instagram, Amazon, Apple, and beyond. We believe success requires specialization across all channels, and our offerings cover the full spectrum from paid to earned to owned media. Our goal when we come to work every day is simple - to grow happiness. For our clients, their customers, our people and our partners. Growing happiness guides everything we do and our core values - Unleash Greatness, Never Stop Learning, Ignite Your Passion, Thankful Living, and Inspire Innovation & Change - inspire us to maintain a culture where our people take pride in their work and have fun doing it.

What you'll be doing :

Onboarding & Project Management Support : As a senior member of the Onboarding (“OBX”) team you will lead the onboarding process, including the client transition from sales to account teams, ensuring the use of best practices in project management and familiar tools like Zoom, Salesforce, Slack, Wrike, GSuite, etc.

Liaison Role : Serve as a senior contact between the OBX team, internal client partners, product & analytics, business development, and account teams, as well as facilitate meetings, scheduling, documentation, and overall knowledge sharing.

Communication Leadership : Oversee all internal and external client communication across divisions, ensuring project timelines and deliverables are met throughout the onboarding process.

SOP Improvements : Identify areas of opportunity to innovate and automate standard operating procedures (SOPs) for client teams to enhance client onboarding success.

Internal Alignment : Coordinate the internal OBX approach, identify and address gaps across divisions, bringing those opportunities to OBX leadership.

Training Material Development : Support the creation of training materials and conduct presentations for internal teams, as needed.

Process Documentation : Develop processes and related materials within Wrike and other software platforms like Google Drive for easy access and consistency across onboardings and divisions.

Team Training Support : Assist and guide team members in onboarding new clients, offering extra support to those new to the process or in need of a refresher.

We’d love to hear from you if :

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to connect and see if you could be a great fit.

Requirements :

5+ years of digital marketing experience with at least 4 years in a client-facing role

Preferred knowledge of multiple digital channels and how they work together (SEM, SEO, CRO, Social, Shopping, Programmatic, Streaming, etc.)

Understanding of marketing platforms (Meta, Google & Microsoft Ads, Feedonomics, Trade Desk, Youtube, TikTok, DV360)

Experience managing multi-channel client relationships

Ability to build relationships with clients and peers; comfortable presenting to a large group of people with key stakeholders involved

Strong written and oral communication skills, specifically around presentations and spreadsheets

Desire to learn about industry trends and share learnings with larger team

Effective time management and project management skills

Has experience in creating new process / resources & process adoption

Experience in project management platforms (Smartsheet, Monday.com, JIRA, Wrike, Sharepoint)

Experience in training employees on processes preferred

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Benefits :

At Tinuiti, we want to ensure you have the time you need to rest and recharge. That's why Tinuitians have an estimated 70 days off per year through our time off programs

Unlimited PTO : We encourage all Tinutians to Own their Offline by utilizing our unlimited PTO by working with your Manager to ensure all deliverables are met.

Holidays : We offer 17 paid holidays, if one of your religious holidays is not covered, please by all means take advantage of your Flex PTO!

Flex Fridays : Meetings are minimized and all Tinuitians have the option to start their weekend early at 1pm local time.

Owning Our Offline : Clients are informed and all offices will be closed for 3 total weeks throughout the year to give everyone the chance to truly unplug.

Workplace Flexibility : Office or Remote? Your choice.

Healthcare : Medical, Dental, Vision, Life & Disability, Flex Spending Accounts

Retirement : Match up to 4% of your contributions at 100% with immediate vesting

Perks and Wellness : Fringe, Forma, Thankful giving, Equity

Learning and Development : Mentor program and more

Compensation : The annual base salary range for this role’s listed level is currently $75,000 - $85,000 plus performance bonus of up to 8%. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. We will provide more information on our benefits and equity upon requests. Disclosure as required by the Colorado Equal Pay for >

Equal Work Act, C.R.S. § 8-5-101 et seq.

Disclaimer : This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. Tinuiti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.